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contact center agents

3 Ways to Alleviate Healthcare Call Center Stress Amid the COVID-19 Crisis

Life was crazy in the healthcare realm before COVID-19, as influenza cases were at an all-time high. Add in a pandemic and crazy became crazier! On one hand, there has been an increase in appointments being cancelled and rescheduled, resulting from fear of contracting the virus by visiting the clinic.  This has caused a burden […]

EDCi Releases EHRConnect Software

EDCi Releases EHRConnect Software

Contact Center Software That Will Revolutionize Customer Service in the Healthcare Industry Appleton, WI – April 20, 2018 – EDCi is pleased to announce the release of our new EHRConnect software product. EDCi, a provider of communication and technology solutions, has been a leader in the contact center technology space for nearly 15 years. We […]