Revolutionize Your Healthcare Contact Center with a Partner That Gets It
Let’s face it: running a healthcare contact center is no walk in the park. You’re juggling patient expectations, regulatory demands, and a relentless need to keep costs in check—all while ensuring your agents aren’t drowning in repetitive tasks. If your current setup feels like it’s stuck in neutral, it’s time to rethink your approach. That’s where EHRConnect®, powered by EDCi comes in. Our solution has been fine-tuned over the last 10 years to make your contact center the heartbeat of patient care.
A History of Putting You First
We didn’t stumble into this. For over a decade, EDCi has been working side by side with healthcare providers, figuring out how to weave real-time patient data into contact center workflows without the headaches. What started as a mission to cut through the noise has evolved into EHRConnect—a contact center integration that’s less about flashy tech and more about delivering what your patients and agents actually need. Think of us as the partner who’s been there, learned the ropes, and built something that works.
Turning Chaos into Seamless Care
Imagine this: a patient calls to reschedule an appointment, and your agent instantly sees their Epic record pop up—no fumbling, no delays. Or better yet, that same patient gets a text reminder and handles it themselves with predictive self-service, no agent required. EHRConnect makes this real by syncing with Epic through APIs and HL7, turning your contact center into a hub of efficiency. Whether it’s voice, SMS, email, or fax, we’ve got every channel covered with conversational AI and analytics that keep things moving. In 2025, EDCi is projecting 200 million Epic API calls for live in production client environments.
And it’s not just about appointments. Need to close care gaps? Launch a population health campaign? Improve the performance of referrals and network leakage? EHRConnect automates outreach, so your team can focus on the human moments that matter. Agents get the tools to shine, and patients feel heard—every time.
Billing That Doesn’t Break Your Team
Let’s talk money. Chasing payments is a grind, but it doesn’t have to be. EHRConnect brings billing into the contact center fold with automated inbound and outbound options—think real-time payment plans and secure payment processing that pauses recordings for privacy. Patients pay faster, your revenue cycle hums, and your agents aren’t bogged down by manual follow-ups. It’s the kind of practical fix that turns a pain point into a win.
Results You Can Bank On
Here’s where it gets good. Healthcare providers using EHRConnect are seeing 40% of interactions handled automatically—no agent needed. That’s 90 seconds shaved off every call or chat on average, with a 95% cost drop per automated task. These aren’t hypotheticals; they’re the kind of numbers that free up your budget and let you reinvest in care. Unlike some big players who push one-size-fits-all platforms, we’re laser-focused on healthcare contact centers, delivering savings and satisfaction in equal measure.
Your Pace, Your Way
We get it—change can be daunting. That’s why EHRConnect follows a “crawl, walk, run” model. Start with Epic screen pops to empower your agents, then layer in predictive self-service or billing automation as you’re ready. It’s not about forcing a massive overhaul; it’s about meeting you where you are and scaling up when it makes sense. Your team stays in control, and your patients don’t miss a beat.
Stop Settling for Generic
Some solutions out there promise the world but miss the mark on healthcare’s quirks—leaving you with clunky integrations or features that don’t fit. EHRConnect is different. We’ve built this from the ground up with healthcare contact centers in mind, packing in must-haves like:
- Epic screen pops for instant agent context
- Appointment automation to lighten the load
- Predictive self-service for prescriptions and care gaps
- Billing automation that boosts collections
- Referral and order management made simple
- Custom outreach campaigns you design yourself—say goodbye to manual, time-sucking processes. With our CampaignManager tool, your team can build tailored patient outreach right into your current flows, using real-time Epic data to craft what works for you.
The Partner Your Contact Center Deserves
Healthcare isn’t just another industry—it’s personal. Your patients deserve care that feels tailored, and your agents need tools that don’t fight them. EHRConnect isn’t here to sell you a generic platform dressed up in healthcare buzzwords. It’s a battle-tested solution from a team that’s spent years perfecting the art of patient engagement. Ready to ditch the status quo and make your contact center a game-changer? Let’s talk.
Have questions or want to see EHRConnect in action? Contact us or check out our EHRConnect page to learn more. Your patients—and your bottom line—will thank you.
