EDCi is seeking a Business Intelligence Data Engineer with Power BI expertise to work on client-facing engagements, particularly those involving contact center operations and business analytics. The ideal candidate will have robust technical and business analysis skills, with a proven track record of building scalable data solutions and delivering actionable insights. Responsibilities include developing Power BI dashboards, integrating data sources specific to contact centers, data modeling, implementing data quality measures, and ensuring seamless integration with the client’s analytics ecosystem. The ability to communicate effectively and collaborate with diverse stakeholders is critical to success in this role.
BI EngineerEDCi is seeking a highly skilled and detail-oriented QA Specialist to join our Experience team. As a QA Specialist, you will play a crucial role in ensuring the quality of our implementations and integrations. The role involves creating and implementing QA processes, ensuring the highest level of quality in our contact center solutions, and contributing to the efficiency and effectiveness of our integrations. This is an opportunity to help build and shape a QA team, drive process improvements, develop and execute test cases, and contribute to the effectiveness of our implementations.
QA SpecialistThe Sr. Genesys Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.
Sr. Genesys Cloud CX (Genesys Cloud/PureCloud) Engineer Location