EDCi is seeking a highly skilled and detail-oriented QA Specialist to join our Experience team. As a QA Specialist, you will play a crucial role in ensuring the quality of our implementations and integrations. The role involves creating and implementing QA processes, ensuring the highest level of quality in our contact center solutions, and contributing to the efficiency and effectiveness of our integrations. This is an opportunity to help build and shape a QA team, drive process improvements, develop and execute test cases, and contribute to the effectiveness of our implementations.
Learn MoreThe Genesys Client Consultant will serve as a key component on EDCi’s Customer Care Sales team, taking ownership of strategic client accounts to perform continuous improvement consulting support. This role will closely interact with our sales account managers as well as our customers to help architect world-class solutions and enable our customers to achieve optimal business outcomes.
Learn MoreEDCi is a leader in providing innovative customer experience solutions, dedicated to transforming the customer experience and we are looking to add to our team. EDCi is seeking a highly motivated and experienced Senior Account Executive to join our Customer Experience Solutions Business Unit. The ideal candidate will have a deep understanding of the Contact Center industry, strong sales acumen, and a proven track record in managing and growing key accounts. This person will play a pivotal role in driving revenue growth, building strong customer relationships and positioning our application as the go-to solution for customer care needs.
Learn MoreThe Sr. Genesys Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.
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