Appointments Meet Access
EHRConnect® offers inbound and outbound appointment automation via text, voice, or chat channels to confirm, cancel, schedule, reschedule, or get more information about their appointments. EHRConnect integrates in real-time, so any changes made to the appointment are recognized instantly. We put the appointment back in the patient’s hands, no matter what the channel.
Health Literacy at Scale
Through predictive self-service features, guide the patient throughout their entire healthcare journey. Even when responding to a simple appointment reminder, the EHRConnect® platform looks for ways to assist the patient with other healthcare needs, such as prescription refills, care gaps, and referrals. An approach to provide a comprehensive communication solution for multiple needs with an aim for a first-call resolution.
Agent Valued Patient Outreach
Your agents are busy, and they often run out of time to perform the outreach your patients need. EHRConnect® offers automated outbound solutions using real-time integration and advanced notification capabilities to solve this. Services include referral management, post discharge follow up, welcome packets, preventive wellness outreach, and care pathways to just name a few.
Bill Pay Your Way
EHRConnect® offers early-stage patient collection features such as automatic overdue notices, flexible communication options based on payment propensity, and self-service billing. It also ensures secure payment processing by pausing all recordings when agents enter a patient's credit card number.
Agent = Patient Representative
Provide your team with up-to-date patient data during every interaction. An authenticated and known patient allows for empathetic interactions to become the normal, not the exception. EHRConnect® provides your team with the information they need to have a better understanding and provide better care for those you serve.
