Leveraging Technology to Reinvent the Customer Experience

Tools, processes and technologies to optimize your workplace
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Welcome to the Next Generation of the Healthcare Contact Center
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40+ Years of Enabling Excellence in Communication & Technology

EDCi is a leading provider of communication and technology solutions focusing on data center, security, application delivery, contact center technologies and managed services. We excel at strategic needs assessments, project management, design, installation, risk management, training, and post-sales support, setting us apart from the competition and ensuring our customers’ needs are met today and in the future.



Upcoming Events

Celebrating Customer Service Week: Investing in your Team

This year’s Customer Service Week falls in the first week of October and trust us, you don’t want [read article]

Celebrating Customer Service Week: Elevating your Celebration

It’s that time of year when the spotlight shines on the heartbeat of every successful business: customer service [read article]

Maximizing Staffing Efficiency and Customer Satisfaction: How knowledge management can transform your self-service operations 

Customer service environments are continuously changing at a rapid rate. Staff turnover is driving the demand for effective [read article]

No Scheduled Events At This Time, But Check Back Soon!