Leveraging Technology to Reinvent the Customer Experience

Tools, processes and technologies to optimize your workplace

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Highlighting EHRConnect for Healthcare Systems

Highlighting EHRConnect for Healthcare Systems

EHRConnect is the information technology backbone for your EHR system. This cutting-edge technology will connect your contact center software with Epic, saving your agents time while improving the patient experience.

Recent News and Upcoming Events

Event: Connecting Epic and Contact Centers for Better Value-Based Care

Event: Connecting Epic and Contact Centers for Better Value-Based Care
Webinar: Connecting Epic and Contact Centers for Better Value-Based Care April 17, 2019 1:00 p.m. CST Electronic health records (EHR) are...
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SD-WAN – The next generation of networking has arrived!

SD-WAN – The next generation of networking has arrived!
Today’s customers expect a digital, seamless experience no matter where they are or what device they are using. Everyone talks about prov...
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Best Practices for Global Customer Care Teams Servicing Global Customers

Best Practices for Global Customer Care Teams Servicing Global Customers
Follow the Sun “Follow the Sun” is an appealing support model for those who need to provide global customer care 24/7 without interruptio...
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Event: Taste of Technology 2019

Event: Taste of Technology 2019
Join EDCi on Fat Tuesday for our 7th annual Taste of Technology! This year our conference will be held in Oshkosh, Wisconsin on March 5, 2019! Taste of Technology is a must-attend event for technol...
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Solutions We Provide

EDCi can deliver applications and desktops to any device, anywhere, while creating a flexible, secure, and user-friendly solution. Our solution will make your organization borderless, agile, and ready for bring your own device (BYOD). EDCi partners with industry-leading Citrix XenApp and XenDesktop with over 100 million users worldwide, allowing you to:

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Companies today are challenged more than ever with defending their organizations against ever-increasing attack surfaces, security vulnerabilities and social engineering attacks. In order to defend your security, network and data efficiently, you need to implement strong processes and integrated information security technologies. EDCi focuses on developing long-term partnerships built around increasing an organization’s security posture. We provide information security technologies, processes and solutions that secure the enterprise in all areas – from mobility to perimeter management, and incident readiness/response, to proactive alerting. More than a product set, EDCi provides expertise in ISMS creation, management and security controls, data threat protection, data loss prevention, as these are the core components that enable your organization’s commitment to security.

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EDCi specializes in optimizing your data center infrastructure AND server base. Where applicable, we can expand both to meet future business needs. In addition, EDCi can guide you in planning and optimizing your back office and applications associated with back office services. Our team of experts will consult with you to determine an infrastructure roadmap that best supports your goals and objectives.

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EDCi provides right-cost, high-value technology solutions to reduce operations and maintenance expenses and improve customer care performance. Our tools help improve metrics, enhance customer touch points, and manage your business to achieve performance objectives. We can assist you in both improving the use of existing technology and supplementing with new technology. The EDCi team begins by understanding your business objectives, current investments and priorities in order to formulate a budget-friendly, 3-5 year technology investment strategy.

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EDCi’s cloud service portfolio provides a subscription-based expense model of building your data center, rather than capital purchases and assets. We provide flexibility to your business so you can leverage cloud solutions where it best fits. Depending on your needs, we can tailor a cloud strategy that is commensurate with the level of involvement you want – with a public, hybrid or private cloud solution. If you want to leverage workloads, deploy specific applications (i.e. productivity or telephony systems) or are simply wanting to understand how to begin with cloud infrastructure—we’re here to help.

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Short system downtime windows, limited off-hours staffing and lack of skills to perform this work needed are risks many managers face. Our managed services involve a multi-vendor approach that leverages our Network Operations Center (NOC) to keep your systems running while you focus on other business priorities. Working with our Services Delivery Manager, you direct the activities on your systems. As a facet of our service, you will also have access to analytics that can assist in managing your enterprise systems – in place of the noise of many system alerts. EDCi offers 24×7 SLA-based monitoring and management of all types, from on-premise to cloud. We provide multiple service levels from event monitoring and escalation, to SOP-based remediation and incident management, to full problem management and root-cause analysis.

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EDCi can help simplify and streamline communications so that employees, regardless of location, can easily communicate with customers and other employees alike. We can implement a system that complements your business direction, either in the cloud or on-premise. Newer technologies provide real cost savings in your monthly phone expenses. UCC solutions help companies manage growing communication complexity and an increasing number of mobile workers. Employees, business partners and customers can collaborate with a combination of voice, video, data and mobility applications to conduct business across multiple workspaces – anywhere from the airport to the conference room, the coffee shop to the car.

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EDCi’s experienced team implements and supports complex technologies every day. Our team is certified through vendor partners and industry certifications to deliver success. Many of our team has been in your shoes and understands the challenges that come with supporting an ever-changing technology environment. EDCi’s team of business analysts, project managers and technical professionals focuses on specific technologies and has a deep understanding of the technologies we implement.

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Enabling Excellence in Communication and Technology

Some Facts About Us

39

Years serving the Midwest

50

Designers and Engineers

2

Locations in the Midwest

98

Percent customer retention

24/7

Support available