Leveraging Technology to Reinvent the Customer Experience

Tools, processes and technologies to optimize your workplace
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Welcome to the Next Generation of the Healthcare Contact Center
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40+ Years of Enabling Excellence in Communication & Technology

EDCi is a leading provider of communication and technology solutions focusing on data center, security, application delivery, contact center technologies and managed services. We excel at strategic needs assessments, project management, design, installation, risk management, training, and post-sales support, setting us apart from the competition and ensuring our customers’ needs are met today and in the future.

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Upcoming Events

ALERT: DTLS Amplification Distributed Denial of Service Attack on Citrix ADC and Citrix Gateway

Citrix published Security Bulletin CTX289674 on December 23, 2020 covering a DDoS attack recently discovered in Citrix ADC (formerly known [read article]

Having Trouble Recruiting IT Talent? Try TEALS!

Try TEALS, it will be a lasting memory… Are you struggling with recruiting IT talent? I think everyone [read article]

4 Way to Recognize Your Reps During Customer Service Week

Customer Service Week is upon us (October 5-9). For those that don’t follow, Customer Service Week is designed [read article]