Leveraging Technology to Reinvent the Customer Experience

Tools, processes and technologies to optimize your workplace
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Welcome to the Next Generation of the Healthcare Contact Center
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40+ Years of Enabling Excellence in Communication & Technology

EDCi is a leading provider of communication and technology solutions focusing on data center, security, application delivery, contact center technologies and managed services. We excel at strategic needs assessments, project management, design, installation, risk management, training, and post-sales support, setting us apart from the competition and ensuring our customers’ needs are met today and in the future.



Upcoming Events

Employee Engagement Innovation During Troubling Times

Dear COVID, I never thought I’d be working from my kitchen table, but here we are!  To think [read article]

Analytics and the Power of Data in the Contact Center

Since the beginning of business as we know it there is one thing that has remained consistent … [read article]

May 25, 2021 – VMware vCenter Server Updates

Apply VMware vCenter server updates from May 25, 2021 to mitigate remote code execution and authentication vulnerabilities. Recently, [read article]

No Scheduled Events At This Time, But Check Back Soon!