Jake Beyer Named Chief Technology Officer of EDCi
It is with great excitement that I share with you Jake Beyer will be the new Chief Technology Officer at EDCi! I have had the privilege of growing side by side with Jake over the last 10 years and the dedication he demonstrates – to both his clients and his team – are truly remarkable. Jake embodies the core values of EDCi on a daily basis and his ability to consistently marry the unique goals of each business with technology solutions demonstrates his deep and continued understanding of the ever-evolving contact center and experience industry. And perhaps most importantly, Jake leads by example. His positive attitude, deep respect for his peers and willingness to take on any task at hand resonates to those around him. He can commonly be heard saying “every day is a great day here at EDCi!”
Jake joined the EDCi team in 2007 as a call center engineer, leading several projects that were nominated for awards in innovation. Although not officially on the sales team, Jake’s ability to translate the technology to business speak led him to be included in both the sales and delivery process. In 2015, Jake hung up his engineering hat to begin leading the contact center sales group, before moving into Director and then Vice President roles. The transition to Vice President also included added responsibility of leading both the sales and delivery sides of EDCi’s contact center practice. Over those 10 years, Jake not only grew the existing practice, but spearheaded the creation of our EHRConnect software (from proof of concept to full software solution) and implemented a Continuous Improvement offering to provide consulting services to clients utilizing our technology. These achievements have led to a 127% jump in revenue, geographic expansion of EDCi’s offerings and national respect for EDCi’s understanding of healthcare technology.
The timing of Jake’s promotion coincides with EDCi’s focus on a shift from solely contact center delivery to an experience-centric approach. By prioritizing experience, we aim to assist our clients in fostering deeper engagement, satisfaction, and loyalty among their customers and employees. This holistic approach will not only strengthen EDCi’s position in the contact center industry, but also enable us to deliver exceptional experiences across all business units, ultimately driving growth and innovation.
EDCi is so proud to be Jake’s second family and we look forward to our future with his unmatched leadership skills at the forefront!
