Drive Agent Productivity in the Healthcare Call Center
A good customer experience is vital to your call center, and so is the technology that delivers it. [read article]
Tag: Contact Center
3 Ways AI Can Address Your Healthcare Call Center Challenges
It is no secret that managers are struggling to fill seats in their healthcare contact centers. Often, understaffed [read article]
Todays Hot Topic … Employee Engagement
If I go back to “pre-pandemic” and told you that Employee Engagement was the new hot topic, I [read article]
The Business Impacts of Covid in the Contact Center
The Covid-19 pandemic the world is experiencing is like nothing we have ever seen. It has left both [read article]
The Power of Virtual Agents in Uncertain Times
During this pandemic, I have had extra time to think about how to come out of this crisis [read article]
What do YOU think AI is?
Have you ever asked anyone the question “What is Artificial Intelligence”? You may get a wide variety of [read article]
Best Practices for Global Customer Care Teams Servicing Global Customers
Follow the Sun “Follow the Sun” is an appealing support model for those who need to provide global [read article]
Authentication – Are You Who You Claim to Be?
In the wake of large data breaches and a consistent rise in digital security threats, organizations are taking [read article]
EDCi Acquires Attalus Contact Center Business
EDCi Acquires Contact Center Business of Milwaukee-Based Attalus, LLC; Grows Contact Center Practice Appleton, WI – May 1, [read article]
Genesys Receives National Recognition
Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the [read article]
EDCi Releases EHRConnect Software
Contact Center Software That Will Revolutionize Customer Service in the Healthcare Industry Appleton, WI – April 20, 2018 [read article]
What Are Chatbots and How Are They Affecting Contact Centers
When was the last time you had to check your phone’s voicemail? If you are like me, it [read article]