4 Automation Tools You Might Want to Know About
We get it, not every company necessarily needs automation. A large airline contact center with 2,500+ agents would [read article]
Electroline Named Vertiv 2016 North American Regional Partner of the Year
Electroline has announced that it has been named the Vertiv 2016 North American Regional Partner of the Year. [read article]
EDCi Awarded 2017 Growth Partner of the Year by Ingram Micro
Appleton, WI — May 11, 2017— EDCi, a leading provider of security, virtualization and data center solutions throughout [read article]
Four Reasons Your Business Needs ShareFile
Businesses are becoming increasingly mobile, information-focused and collaborative. Sharing files and business information requires a dependable, secure structure. [read article]
Why A SIEM Platform is Critical to Every Organization
One of the most intensive and time consuming processes that any security engineer tackles is trying to put [read article]
Moving Beyond the FUD Factor
“If the world would be perfect, it wouldn’t be” ~ Yogi Berra Likewise, so are the actions of some [read article]
5 Phases of Ransomware Attacks
Ransomware is one of the most sinister threats out there for organizations because it is the most profitable [read article]
The Health and Success of Your Organization Depends on Security
In today’s high-risk world, it’s more challenging than ever to defend your organization against ever-increasing attack surfaces, security [read article]
Statement on Genesys Acquisition of Interactive Intelligence
On August 31, 2016 Interactive Intelligence announced they had entered into a definitive agreement to be acquired by [read article]
Genesys Partnership Announcement
Since the August 31, 2016 announcement that Interactive Intelligence entered into an agreement to be acquired by Genesys, [read article]
What are the advantages to moving the contact center to the cloud?
We have been hearing about the cloud now for the last 5 years. Everything can be provided “in [read article]
7 Dumb Blunders You’ve Probably Made in the Data Center
The data center is a centralized facility where an organization’s IT operations and equipment stores, manages and disseminates [read article]