COVID-19 Resources

Over the past few weeks as the Coronavirus pandemic has escalated we’ve had many companies come to us looking for help in setting up their remote capabilities. Many of our vendors and partners are currently offering special programs and discounts to help companies enable their remote workforce, here are some of the COVID-19 resources we know about that you may be able to take advantage of when preparing for a remote workforce:


Cisco is providing free licenses for WebexDUO and Umbrella to some customers. Get the details.

Cisco’s official Covid-19 Resources page contains announcements, offerings, and a list of upcoming webinars.


Citrix is offering deep discounts to customers on additional licensing needs. See Coronavirus business updates from Citrix.


Microsoft is offering access to Teams and other tools to enable remote workforces. Get the details.

Microsoft published a blog post on Power App and creating your own Crisis Communication app; complete with temporary free access to Push Notifications:.

Microsoft published this article on how to quickly optimize Office 365 traffic for remote staff & reduce the load on your infrastructure.


Genesys is offering their Cloud Contact Center solution that includes free 90-day access and free implementation within 48 hours. Get the details.

Here are some resources for enabling Contact Center Agents to work from home.


SmartAction is offering their COVID-19 IVA at heavily discounted prices. This is a cloud option for automated COVID-19 FAQs to meet the demand for the increased call volumes in the contact center. Get the details or call 909-361-3291 for a free demo.


The NEW IT Alliance has published a Covid-19 Resources page which they are updating regularly. There are a lot of great resources here for IT professionals as well as personal resources.

Things are changing daily when it comes to the Coronavirus, business continuity and a remote workforce. Please check back often as we will post new COVID-19 resources as we find them. And remember that EDCi is just a phone call away. We have already helped many of our customers and we are here to help you!


EDCi’s 24×7 Technical Support: 920-882-1961