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June 27, 2025

RAG AI in Contact Centers: What You Need to Know

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June 10, 2025

4 Contact Center Analytics Trends for 2025

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April 14, 2025

Brian Tristani Appointed Vice President at EDCi

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April 14, 2025

Advanced Contact Centers: Save Money, Work Smarter

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April 10, 2025

Building a Data-Driven Culture in Your Contact Center

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April 8, 2025

Optimizing Workflows for Better Patient Service

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March 12, 2025

Breaking Down Data Silos: How a Unified View Boosts Contact Center Performance

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March 11, 2025

Voices of EDCi: Celebrating Women’s History Month – Kristin’s Journey

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March 10, 2025

Staying Current with Cloud Updates: How EDCi Keeps Your Contact Center Ahead

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March 7, 2025

Why Real-Time Insights Are the Future of Contact Center Success

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March 6, 2025

An Introduction to EDCi’s Continuous Improvement Model: Transforming Healthcare Contact Centers

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March 5, 2025

Revolutionize Your Healthcare Contact Center with a Partner That Gets It

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March 4, 2025

Voices of EDCi: Celebrating Women’s History Month - Tasha's Journey

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February 14, 2025

Driving Continuous Improvement in Healthcare Cloud Contact Centers with AI

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January 13, 2025

Data Privacy Day: 13 Tips to Stay Secure in 2025

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January 7, 2025

AI and Automation: The Secret to Boosting Employee and Customer Satisfaction in Cloud Contact Centers

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October 2, 2024

Jake Beyer Named Chief Technology Officer of EDCi

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October 1, 2024

Celebrating Customer Service Week: Investing in your Team

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September 23, 2024

Celebrating Customer Service Week: Elevating your Celebration

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September 12, 2024

From Classroom to Career: Internship Insights

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July 23, 2024

Celebrating National Intern Day at EDCi

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July 3, 2024

Passwords and Authentication: The Future Of Secure Access

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July 3, 2024

AI and Cybersecurity: Create a Secure Manufacturing IT Ecosystem

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July 3, 2024

How to Assess the ROI of Your IT Security and Compliance Plan

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July 3, 2024

Securing Your Manufacturing Business is More Than Firewalls

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July 3, 2024

Compliance Checklist for Manufacturing Small Businesses

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July 2, 2024

Balancing Work and Learning: Reflections on my Internship Experience at EDCi

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June 30, 2024

Internship Insights: Takeaways and Growth

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June 28, 2024

Unlocking Career Potential: Internship Growth

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June 17, 2024

5 Pillars to an Azure Well-Architected Review

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May 22, 2024

Essential Tips for Seamlessly Integrating Epic into Your Contact Center

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May 16, 2024

Campus to Career: Preparing for the Professional World

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May 15, 2024

Cost Optimization in the Well-Architected Framework - A FinOps Perspective

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May 2, 2024

Happy World Password Day!

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April 8, 2024

11 Commonly Asked Questions About Microsoft Copilot

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April 8, 2024

Mastering Data Governance with Microsoft Copilot

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March 26, 2024

Celebrating Patient Access Week

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March 25, 2024

Better Together: The Women Behind the Scenes at EDCi

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March 19, 2024

Celebrating Data Center Day – March 20th, 2024

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March 13, 2024

EDCi Welcomes Jamie as Director of Microsoft Solutions

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March 11, 2024

NIST Releases Updated Cybersecurity Framework Version 2.0

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February 2, 2024

Enhancing Human Connection with an AI Powered Contact Center

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December 13, 2023

'Tis the Season of Giving - and Taking

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December 11, 2023

Embracing Humanity in the Age of Technology: Human touch remains vital in the contact center

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November 17, 2023

Leveraging Voice of Customer (VOC) Technology for Hyper-Personalization

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October 16, 2023

Embracing the Future: Long-term Benefits of Subscription Software Services

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October 16, 2023

Strengthening Cybersecurity: Password Best Practices to Follow

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September 14, 2023

Maximizing Staffing Efficiency and Customer Satisfaction: How knowledge management can transform your self-service operations

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September 13, 2023

Unveiling the Technologies Behind Agent Assist: Transforming Customer Support

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August 31, 2023

Advancing Contact Centers: Embracing Digital Engagement Channels

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August 14, 2023

You are the Ultimate Defense Against Phishing, Vishing, and Smishing

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August 14, 2023

The Pros and Cons of Empowering Business Users Over Traditional Change Management

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August 7, 2023

5 Strategies to Improve Agent Experience in the Contact Center

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August 1, 2023

Harnessing the Power: Companies Deploying Private GPTs & Training on Proprietary Data

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July 19, 2023

Introducing a Powerful Data Protection Solution for Microsoft 365 and Veeam®

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June 26, 2023

EDCi Internship Experience

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May 10, 2023

Streamlining Healthcare Scheduling Through Omni-Channel Platforms

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April 20, 2023

The Benefits of Using Microsoft Sentinel for Cybersecurity

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March 28, 2023

Promotion Announcement: Jake Beyer & Bill Raab

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March 15, 2023

What can a YubiKey do for you?

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February 1, 2023

A Message from Glenn Higgins

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May 5, 2022

The Basics of Immutable Backups

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May 5, 2022

Ransomware Capabilities Essential for Reliable and Rapid Recovery

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May 4, 2022

NIST Challenges the Traditional Password Policies

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April 27, 2022

Drive Agent Productivity in the Healthcare Call Center

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April 27, 2022

3 Ways AI Can Address Your Healthcare Call Center Challenges

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March 28, 2022

Celebrating Women's History Month at EDCi

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March 25, 2022

Riverside Medical Clinics - Moving to the Cloud, Integrating to Epic

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June 4, 2021

Analytics and the Power of Data in the Contact Center

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May 26, 2021

The Difference and Importance of Employee Experience vs. Employee Engagement

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May 21, 2021

Taking Your Customer Experience to the Next Level with the Digital Front Door

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May 5, 2021

Recognizing and Preventing Social Engineering Attacks

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April 1, 2021

Todays Hot Topic ... Employee Engagement

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March 4, 2021

7 Ways to Prepare Your Business for Ransomware Attacks

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January 6, 2021

Having Trouble Recruiting IT Talent? Try TEALS!

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October 1, 2020

4 Way to Recognize Your Reps During Customer Service Week

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September 22, 2020

Domain Controllers Are At Risk With Zerologon

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August 21, 2020

Top 10 Citrix Value Adds to Windows Virtual Desktop

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October 2, 2019

Part 10: Applying Disaster Recovery Tools to Your Plan

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September 24, 2019

Part 9: More DR Tools - Replication and Virtualization

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September 11, 2019

Part 8: Disaster Recovery Tools

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August 29, 2019

Part 7: Disaster Recovery Locations

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August 15, 2019

Part 6: Disaster Recovery Planning

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August 5, 2019

Part 5: High Availability (HA)

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July 19, 2019

Part 4: Data Archiving

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July 2, 2019

Part 3: Disaster Recovery Backup and Restore Media

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June 19, 2019

Part 2: Backup Solutions and Restore Policies

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June 7, 2019

Part 1: The Need for Data Backup and Restore Capabilities

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September 12, 2018

Shadow IT - What You Need To Know

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May 24, 2018

Authentication – Are You Who You Claim to Be?

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April 20, 2018

How to Protect Your Data From Ransomware Using a Virtualized Approach

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February 26, 2018

What Are Chatbots and How Are They Affecting Contact Centers

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December 6, 2017

EDCi Announces Managed Security Services Partnership With RedLegg

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July 12, 2017

How Adam Sandler Can Enlighten Us on Risk Management

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April 25, 2017

Why a SIEM Platform is Critical to Every Organization

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