What Are Chatbots and How Are They Affecting Contact Centers
When was the last time you had to check your phone’s voicemail? If you are like me, it [read article]
Archives: February 2018
What Artificial Intelligence Can Do For Your Contact Center
When you hear the term artificial intelligence (AI) you are probably thinking along the lines of self-driving cars, [read article]
Artificial Intelligence in the Contact Center
Artificial Intelligence and machine learning are all the buzz in the contact center these days. It’s an up-and-coming [read article]