When was the last time you had to check your phone’s voicemail? If you are like me, it has been awhile. When was the last time you checked your Facebook? For me, 2 minutes ago. Messaging applications such as Facebook messenger and Snapchat are being used more and more to communicate with family, friends and […]

When you hear the term artificial intelligence (AI) you are probably thinking along the lines  of self-driving cars, C-3PO, the lovable golden droid from Star Wars, or the Terminator. Everybody has their own interpretation of what artificial intelligence means. However, when referring to AI in the contact center there are many roles that it can […]

Artificial Intelligence and machine learning are all the buzz in the contact center these days. It’s an up-and-coming technology that is going to be getting a lot more attention in the coming months and years. If Artificial Intelligence isn’t something on the minds of your company’s call center leaders it should be! The industry trends […]