Leveraging Technology to Reinvent the Customer Experience

Tools, processes and technologies to optimize your workplace
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Welcome to the Next Generation of the Healthcare Contact Center
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40+ Years of Enabling Excellence in Communication & Technology

EDCi is a leading provider of communication and technology solutions focusing on data center, security, application delivery, contact center technologies and managed services. We excel at strategic needs assessments, project management, design, installation, risk management, training, and post-sales support, setting us apart from the competition and ensuring our customers’ needs are met today and in the future.



Upcoming Events

Leveraging Voice of Customer (VOC) Technology for Hyper-Personalization

Delivering a personalized customer experience is no longer a luxury, but a necessity. Customers expect companies to understand [read article]

Strengthening Cybersecurity: Password Best Practices to Follow

October is Cybersecurity Awareness Month! Throughout the month we’ll explore crucial aspects of online safety, including password best [read article]

Embracing the Future: Long-term Benefits of Subscription Software Services

In the ever-evolving landscape of software technology, businesses and individuals are faced with a fundamental choice: subscribing to [read article]

No Scheduled Events At This Time, But Check Back Soon!