Technology That Innovates
EHRConnect transforms the healthcare contact center into a unified patient communication platform by integrating Genesys with Epic. Point solutions for appointment reminders are costly, and the siloed technology can create confusion for patients. EHRConnect can send appointment reminders for you, eliminating reminders sent to patients after they have canceled their appointment.
EHRConnect serves real-time patient data to your contact center agents from your electronic health records. By using automation, adhering to business protocols, and mapping patient history, you can turn your contact center into a revenue-generating solution. EHRConnect will save your agents time and improve the overall patient experience.
Centralize your patient communications and take control of where, when, and how you communicate with your patients.
Empowered Agent
Patient front door – Digital front door – Conversational front door powered by artificial intelligence for voice, text, and chat. The front door’s purpose is to gain the patient’s identity and intent to route them to the right agent intelligently. EHRConnect front door allows the patient to authenticate, check insurance, update demographics, and manage upcoming appointments without speaking to an agent.
Patient history – EHRConnect automatically provides the agent with relevant information about the patient. Your agents will instantly know whether the patient has open referrals, orders, upcoming appointments, and the reasons they have contacted your organization in the past. Knowing your patients better will help you schedule appointments, understand why patients have a high no-show rate, and tell you why they have contacted you recently. EHRConnect will allow your agents to help patients beyond the primary reason for their call providing a complete end-to-end experience.
Agent automation – When the patient is routed to the correct agent, EHRConnect provides a screen pop to the electronic health record window that is the most appropriate for the caller’s intent. The screen pop provides the agent with call history, upcoming appointments, outstanding bills, appointment protocol questions, and much more.
Appointment Automation
Appointments reminders – EHRConnect allows real-time, two-way appointment reminders using the patient’s preferred communication channel. The two-way communication allows the patient to respond to reminders and confirm, cancel, or reschedule their appointment. Advanced conversational artificial intelligence seamlessly processes reschedule appointments without the need for agent intervention. EHRConnect can manage a large variety of appointment types, including primary care, referrals, refills, and OptTime reminders.
COVID 19 update curbside waiting rooms – Expanding on EHRConnect’s advanced two-way, real-time appointment reminders, you can now automate your process from appointment reminder to exam room. While waiting in the clinic’s parking lot, the patient will be notified of COVID 19 procedures and will be able to fill out forms and confirm insurance. When it is the patient’s turn to enter the building, they will receive a message notifying them to enter the building and proceed to the appropriate room.
Balancing cancellations – When a patient cancels their appointment, EHRConnect will automatically reach out to patients on the waitlist to fill the open slot. A great way to eliminate downtime and generate additional revenue!
Self Service
Inbound appointment scheduling – EHRConnect with conversational artificial intelligence can help patients schedule their primary care visits without speaking to an agent.
Inbound appointment management -The patient is received by EHRConnect’s front door and artificial intelligence predicts why the patient is calling. EHRConnect presents them with the ability to manage their upcoming appointment by confirming, rescheduling, or cancelling without talking to an agent.
Proactive rescheduling – EHRConnect can instantly reschedule a day-of appointment if a clinician is out of the office or weather requires the day to be rescheduled.
Patient outreach – EHRConnect can provide marketing and outreach efforts for your organization using advanced notification and real-time integration. Messaging includes new patient greetings, welcome packets, preventive wellness outreach, and care pathways.
Bill Pay
Early-stage patient collections – EHRConnect automatically sends overdue notices to patients using their preferred communication channel. Control the communication based on the propensity to pay, time of day, and the number of times the patient will be contacted.
Billing self-service – EHRConnect allows the patient to securely gather details about their bill, setup up a payment plan, and make a partial or full payment towards their outstanding balance.
Automatically pause recordings – EHRConnect can automatically pause all screen and audio recordings the second the agent begins to enter a patient’s credit card number within the EHR.
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Get to Know Your Patients
Centralize your call center and increase the patient experience while reducing cost.
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