Short system downtime windows, limited off-hours staffing and lack of skills to perform the work needed are risks many managers face. EDCi’s managed services involve a multi-vendor approach that leverages our Network Operations Center (NOC) to keep your systems running while you focus on other business priorities. Working with our Services Delivery Manager, you direct the activities on your systems. As a facet of our service, you will also have access to analytics that can assist in managing your enterprise systems – in place of the noise of many system alerts. EDCi offers 24×7 SLA-based monitoring and management of all types, from on-premise to cloud. We provide multiple service levels from event monitoring and escalation, to SOP-based remediation and incident management, to full problem management and root-cause analysis.Contact Us
We leverage our support portal to assign tickets and to manage service requests for small, repeatable tasks, such as moves, adds and changes (MAC).
Using extensive automated patching capabilities for Microsoft Systems and software-based on Windows Software Update Services (WSUS), we can ensure customer assets and data are protected with immediate patching direct from Microsoft.