Our Managed IT Services Have You Covered

EDCi's managed IT services offer a multi-vendor approach with 24x7 monitoring and management of all types of systems. We leverage our Network Operations Center to keep your systems running, so you can focus on other business priorities. You also have access to analytics that can assist in managing your enterprise systems.

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Monitoring & Management

We can monitor and manage anything with an IP address, including desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches, phones, printers, faxes or scanners, off-the-shelf and custom applications, environmental control devices and specialized equipment, internal and external websites, SaaS and Cloud resources, virtual machines and much more.

Alert Management

Using our RMM tool we provide 24x7 Monitoring and Alerting providing the ability to identify issues much faster and can be addressed proactively. With rapid resolution and problem prevention, we will substantially reduce the costs associated with downtime (lost productivity, lost opportunities, and service costs).

Reports & Analytics

A vast array of standard reports are available that provide a wealth of information about your infrastructure, whether it’s an Executive, Security or IT Manager. The reports provide everything from asset and inventory, to security and compliance, to operational health of your environment.

Remote Help Desk

Our help desk is designed to deliver a premium experience at a price that meets your budget. We understand that every organization utilizes unique software applications to run their business. We have a track record of success working with all types of businesses and pride ourselves on being able to understand your needs.

Focus Your Time and Energy on Your Business

Service Request
Tickets & MACs

We leverage our support portal to assign tickets and manage service requests for small, repeatable tasks, such as moves, adds, and changes (MAC).

Root Cause Analysis

EDCi will perform a Root Cause Analysis (RCA) for all P1 outage incidents to identify the underlying problem. Both the outage incident and the root cause resolution incident will be linked for easy review. It is possible in some situations that a root cause may not be able to be determined.

Proactive Patching

Using extensive automated patching capabilities for Microsoft Systems and software-based on Windows Software Update Services (WSUS), we can ensure customer assets and data are protected with immediate patching direct from Microsoft.
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