Welcome to the healthcare contact center roundtable group! This group is designed to be a trusted peer group for leaders in the contact center within healthcare organizations. Each meeting will have open discussions on pressing and emerging issues within the healthcare contact center where peers can openly share and offer suggestions and advice to support each other and share successes. Each meeting agenda will be set by the group members and facilitated by the group’s board.
Next Meeting
Wednesday, June 1st, 2022
1:00-3:00 p.m. CST
Virtual
Agenda
1:00-2:00 pm – Creative call volume management ideas using outbound campaigns and the impact on inbound call volumes
2:00-3:00 pm – WFM Strategies
Register Now
Healthcare Contact Center Board of Directors
Kay LaBarge, ThedaCare
Candace Condon, Aurora
Diane Allen, NorthShore University HealthSystem
Jake Beyer, EDCi
Paula Rohm, EDCi
