Healthcare Contact Center Roundtable – Fall 2021

Welcome to the healthcare contact center roundtable group! This group is designed to be a trusted peer group for leaders in the contact center within healthcare organizations. Each meeting will have open discussions on pressing and emerging issues within the healthcare contact center where peers can openly share and offer suggestions and advice to support each other and share successes. Each meeting agenda will be set by the group members and facilitated by the group’s board.

Next Meeting

Wednesday, September 22, 2021
1:00-3:00 p.m. CST
Virtual

Agenda

1:00-2:00 pm – Creative call volume management ideas using outbound campaigns and the impact on inbound call volumes

2:00-3:00 pm – WFM Strategies

Register Now

Healthcare Contact Center Roundtable Fall Registration

Healthcare Contact Center Board of Directors

Kay LaBarge, ThedaCare
Candace Condon, Aurora
Tony Houng, Riverside Medical
Jake Beyer, EDCi
Paula Rohm, EDCi