Technology Careers at EDCi!
Technology careers are always evolving. If you want to grow with the times, look no further than EDCi! At EDCi, we are more than just technologists. We are a team passionate about the work we do and a family dedicated to building on our strengths and improving our challenges both individually and collectively. We’re constantly looking for curious and innovative people with a passion for technology and problem solving. People who can bring unique value and skills to grow our team of consultants.
When you join the EDCi team, you’ll receive many perks, such as:
- Remote work from home
- Paid holidays, vacation and sick time
- Bring Your Own PC Policy
- Cell phone reimbursement
- Casual dress
- Funded training and certifications
- Health, dental and vision insurance
- 401K match
- And much more!
Please email careers@edci.com for more information or to submit your resume and cover letter.
Current Positions
Sr. Microsoft M365 Engineer/Consultant
Location: Wisconsin
Position Summary
The Sr. Microsoft M365 Consultant will provide consulting and implementation of Microsoft communication applications including Teams/Skype for Business Server with Enterprise Voice, both on-prem and in Office 365. This individual will consult and implement supplemental Microsoft applications such as Microsoft’s Office 365 EMS suite with MDM and Intune/Windows Endpoint Manager, Security (Azure DLP/AIP, Advanced Threat Protection solutions), and Azure Infrastructure as a Service projects. To learn more about the requirements and responsibilities view the full job description: Sr. Microsoft M365 Engineer/Consultant
Genesys Cloud CX (Genesys Cloud/PureCloud) Engineer
Location: Remote
Position Summary
The Cloud Engineer will serve as an engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality. To learn more about the requirements and responsibilities view the full job description: Genesys Cloud Engineer
Technical and Business Account Specialist
Location: Remote
Position Summary
The Client Consultant will serve as a key component on EDCi’s Customer Care Sales team, taking ownership of strategic client accounts to perform continuous improvement consulting support. This role will closely interact with our sales account managers as well as our customers. To learn more about the requirements and responsibilities view the full job description: Technical and Business Account Specialist
Customer Care Project Manager
Location: Remote
Position Summary
The Customer Care Project Manager will have responsibility to successfully manage projects in the Consulting/Engineering team for Customer Care. Projects managed are typically assessment consulting and implementation services. Projects are executed through EDCi’s Project Life Cycle, which follows PMI principles including the creation of project specific documents. The success of the project from both EDCi and the customer’s standpoint is the responsibility of the Customer Care Project Manager. To learn more about the requirements and responsibilities view the full job description: Customer Care Project Manager
Operations Client Liaison
Location: Remote
Position Summary
The Operations Liaison will play a crucial role in building and maintaining strong relationships with clients. They will manage a portfolio of strategic clients and the client’s projects and support cycles. They assist the project and support teams in managing risks, facilitating any customer change management and act as the main communication hub between the EDCi Support or Project Manager and the customer project or support stakeholders and sponsors. To learn more about the requirements and responsibilities view the full job description: Operations Client Liaison
Data Analyst
Location: Remote
Position Summary
The Data Analyst will be responsible for analyzing, specifying, validating, and documenting past, current and future trends, within a variety of areas in the Customer Care Professional Services areas. The Data Analyst will work with the Customer Care team to understand any data needed in order to work with the customer in the Account Management or New Business Life Cycle. The Data Analyst will also be involved in all steps of a project lifecycle, providing statistics for the specific areas and workstreams within Customer Care Professional Services Organization. To learn more about the requirements and responsibilities view the full job description: Data Analyst
Technical Writer / Trainer
Location: Remote
Position Summary
EDCi delivers cutting edge technology to its clients to address very specific client needs. As the Technical Writer, you will act as the intermediary between the Engineering staff at EDCi and the end customers. You will interface with multiple dynamic teams at EDCi and at EDCi’s clients to
build out technical papers and instruction manuals for EDCi end clients. As a technical writer, you will write instruction manuals (training materials), white papers and case studies as well as standard operating procedures. To learn more about the requirements and responsibilities view the full job description: Technical Writer / Trainer