Careers

Technology Careers at EDCi!

Technology careers are always evolving. If you want to grow with the times, look no further than EDCi!  At EDCi, we are more than just technologists. We are a team passionate about the work we do and a family dedicated to building on our strengths and improving our challenges both individually and collectively. We’re constantly looking for curious and innovative people with a passion for technology and problem solving. People who can bring unique value and skills to grow our team of consultants.

When you join the EDCi team, you’ll receive many perks, such as:

  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental and vision insurance
  • 401K match
  • And much more!

Please email careers@edci.com for more information or to submit your resume and cover letter.


Current Positions


Sr. Microsoft M365 / Teams Voice Consultant

Location: Remote

Position Summary

The Sr. Microsoft M365 Consultant will provide consulting and implementation of Microsoft communication applications including Teams/Skype for Business Server with Enterprise Voice, both on-prem and in Office 365. This individual will consult and implement supplemental Microsoft applications such as Microsoft’s Office 365 EMS suite with MDM and Intune/Windows Endpoint Manager, Security (Azure DLP/AIP, Advanced Threat Protection solutions), and Azure Infrastructure as a Service projects.


Service Delivery Manager

Location: Appleton, WI

Position Summary

The Service Delivery Manager (SDM) is a technical resource that acts as client advocate and point person for specified group of Managed Services clients by managing service level performance and contract deliverables. This person is responsible for establishing strong relationships with clients and serves as client advocate and partner. The SDM also works as part of the EDCi managed services team in the monitoring, management, maintenance, and support of client systems and internal IT systems. This is a multi-faceted position with opportunity to learn and grow as the demands of the business fluctuates.


Inside Sales Renewals Specialist

Location: Remote

Position Summary

We are seeking a dedicated and proactive Renewals Specialist to oversee the renewal process of EDCi’s contracts and subscriptions related to data center and cloud solutions. We are seeking a motivated and results-driven Inside Sales Renewals Specialist to join our dynamic sales team. In this role, you will focus on reviewing existing contracts and identifying upsell opportunities within our client base. The ideal candidate will have good organizational skills and a passion for ensuring customer satisfaction through timely renewals.


Sr. Software Developer

Location: Remote

Position Summary

The Sr. Software Developer will work collaboratively within an Agile team to deliver business capabilities for customers. This role takes an active leadership role in all phases of the software development lifecycle, including requirements, design, coding and testing software. EDCi develops new software for customers as well as existing off the shelf software integrations. The candidate will work closely with sales, project managers, business analysts, and engineers to design, and implement software & systems necessary to complete project deliverables according to contract requirements and budget constraints.


Software Developer

Location: Remote

Position Summary

The Software Developer works collaboratively within an Agile team to deliver business capabilities for customers. The Software Developer will have responsibility for designing, developing, implementing and supporting new software for customers as well as existing off the shelf software integrations. If you’re a full stack developer with a love of software development, we want to talk to you!


Sr. Genesys Cloud CX (Genesys Cloud/PureCloud) Engineer

Location: Remote

Position Summary

The Sr. Genesys Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.


Genesys Cloud CX (Genesys Cloud/PureCloud) Engineer

Location: Remote

Position Summary

The Sr. Genesys Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.


Warehouse / Facilities Coordinator

Location: Appleton, WI

Position Summary

EDCi is looking for a self-led, organized person that will receive incoming electronic equipment, ship outgoing boxes, and keep abreast of inventory that has been allocated to specific customer jobs. As a Warehouse/Facilities Coordinator, you will serve as the primary point of contact for project managers and installers, ensuring the comprehensive preparation and organization of all elements outlined in a specific work order. Your responsibilities extend to overseeing the maintenance of the building, grounds, and company vehicles with a focus on coordinator non-emergency maintenance when required. Additionally, you will be responsible for monitoring and replenishing office supplies as necessary.