EDCi Acquires Contact Center Business of Milwaukee-Based
Attalus, LLC; Grows Contact Center Practice
Appleton, WI – May 1, 2018 – EDCi, a Wisconsin-based provider of contact center, communication and technology solutions, announced today the acquisition of Attalus LLC’s Genesys contact center business. This strategic acquisition fits with EDCi’s corporate mission, enabling the company to establish its Customer Care practice to be a leader in the contact center space.
Glenn Higgins, president of EDCi comments, “This was a strategic acquisition of a book of business in the contact center space. It puts us in a great place for the growth we have planned, not only for our Customer Care team but for our company as a whole.” The acquisition will make EDCi the premiere Genesys partner in the state of Wisconsin and will expand the company’s footprint on a national level.
Jake Beyer, EDCi’s Director of Customer Care adds, “It’s an exciting time for EDCi’s Customer Care team. We are especially enthusiastic about the new customers this acquisition is bringing to our business. We’re motivated to form lasting partnerships with them and introduce them to EDCi’s entire portfolio of services. EDCi is poised for tremendous growth in the years to come.”
In addition to adding customers to EDCi’s Contact Center practice, the acquisition also brings new staff to the business. The Contact Center staff from Attalus will be joining EDCi. “I’m very excited about the new staff members”, said Beyer. “They are talented individuals that have a lot to offer our customers technically. It’s a win-win for everyone!”
To learn more about this acquisition and the exciting future of EDCi, contact Michele Yahr at 920-882-1973.
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EDCi is a leading provider of communication and technology solutions through the Midwest and the United States. Our areas of focus include data center, security, application delivery, critical infrastructure and contact center technologies, as well as managed services. EDCi demonstrates proven excellence in strategic needs assessment, project management, design, installation, risk management, training, and post-sales support. These skills set EDCi apart from the competition and ensure our customers’ needs are met today and in the future. To connect with EDCi, visit www.edci.com.