4 Way to Recognize Your Reps During Customer Service Week

Customer Service Week is upon us (October 5-9). For those that don’t follow, Customer Service Week is designed to boost morale, motivate the team, reward and thank reps, raise awareness of the importance of customer service across the organization, thank those that you depend upon for successful customer service (both internally and externally), and to […]

Working from home and managing remote work

Tips and Tricks for Managing Remote Work During a Crisis

The recent COVID-19 pandemic has changed the way companies are doing business overnight. It has left many organizations struggling to stay afloat and forced others to find solutions to enable their teams to work from home and to be productive doing it. Now that most have settled in to their new normal and embraced a […]