The Basics of Immutable Backups
Expect More From Your Data Protection Your data is essential to keeping your business running. You need a [read article]
Ransomware Capabilities Essential for Reliable and Rapid Recovery
Over the past decade, ransomware has rapidly evolved into one of the most destructive trends organizations face today. [read article]
Happy World Password Day!
As we approach the first Thursday in May, we are reminded of World Password Day. So, what is [read article]
NIST Challenges the Traditional Password Policies
Originally published in 2017 (NIST Special Publication 800-63B), the NIST (National Institute of Standards and Technology) guidelines were [read article]
Drive Agent Productivity in the Healthcare Call Center
A good customer experience is vital to your call center, and so is the technology that delivers it. [read article]
3 Ways AI Can Address Your Healthcare Call Center Challenges
It is no secret that managers are struggling to fill seats in their healthcare contact centers. Often, understaffed [read article]
Celebrating Women’s History Month at EDCi
March is Women’s History Month! In honor of women’s history month, EDCi would like to highlight some of [read article]
Riverside Medical Clinics – Moving to the Cloud, Integrating to Epic
Riverside Medical Clinics Understand the Importance of a Single Patient Communication Platform. AI-driven customer service journeys are critical [read article]
EDCi Announces Microsoft Gold Partner Status
EDCi, a Wisconsin-based company, is excited to announce the achievement of Microsoft Gold Partner Status. Appleton, WI – [read article]
Employee Engagement Innovation During Troubling Times
Dear COVID, I never thought I’d be working from my kitchen table, but here we are! To think [read article]
Analytics and the Power of Data in the Contact Center
Since the beginning of business as we know it there is one thing that has remained consistent … [read article]
May 25, 2021 – VMware vCenter Server Updates
Apply VMware vCenter server updates from May 25, 2021 to mitigate remote code execution and authentication vulnerabilities. Recently, [read article]