Just over a year ago, COVID forced us all to work from home – practically overnight! We can’t forget the many struggles we encountered during those times. Many of us struggled with countless issues regarding our agents. As an industry, we’ve moved beyond the initial technical issues, but we continue to struggle with managing our employee’s from afar.
Mike Bira discusses what you should be considering as agents continue to work from home, and ways to keep them engaged and performing at a high level in this video:
Do you want more information on employee engagement? Fill out the form below. We also have a great blog post related to Employee Engagement Innovation During Troubling Times.