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Celebrating Data Center Day – March 20th, 2024

EDCi Welcomes Jamie as Director of Microsoft Solutions

NIST Releases Updated Cybersecurity Framework Version 2.0

February 2, 2024

Enhancing Human Connection with an AI Powered Contact Center

December 13, 2023

'Tis the Season of Giving - and Taking

December 11, 2023

Embracing Humanity in the Age of Technology: Human touch remains vital in the contact center

November 17, 2023

Leveraging Voice of Customer (VOC) Technology for Hyper-Personalization

October 16, 2023

Embracing the Future: Long-term Benefits of Subscription Software Services

October 16, 2023

Strengthening Cybersecurity: Password Best Practices to Follow

September 14, 2023

Maximizing Staffing Efficiency and Customer Satisfaction: How knowledge management can transform your self-service operations

September 13, 2023

Unveiling the Technologies Behind Agent Assist: Transforming Customer Support

August 31, 2023

Advancing Contact Centers: Embracing Digital Engagement Channels

August 14, 2023

You are the Ultimate Defense Against Phishing, Vishing, and Smishing

August 14, 2023

The Pros and Cons of Empowering Business Users Over Traditional Change Management

5 Strategies to Improve Agent Experience in the Contact Center

Harnessing the Power: Companies Deploying Private GPTs & Training on Proprietary Data

Introducing a Powerful Data Protection Solution for Microsoft 365 and Veeam®

EDCi Internship Experience

Streamlining Healthcare Scheduling Through Omni-Channel Platforms

The Benefits of Using Microsoft Sentinel for Cybersecurity

Promotion Announcement: Jake Beyer & Bill Raab

What can a YubiKey do for you?

February 1, 2023

A Message from Glenn Higgins

The Basics of Immutable Backups