Session 1, 9:45-10:30
Cisco Update and Cisco DUO
AI with Data Analytics
Challenging Choices in IT
When you need IT resources, should you hire or outsource? When getting ready to buy, should you collaborate with a vendor partner or send out an RFP? Are companies better off buying (CapEx) or leasing/subscribing (OpEx)? How do you approach these and other sticky situations? Are the choices black and white or is it more a matter of “it depends”? Where do you go for guidance or support? If you’re an IT leader, experienced or not, come listen to an experienced panel who will share their perspectives and insights on dealing with the difficult, non-technical challenges of IT.
Feeling stuck when it comes to the Cloud? You’re not alone! The Cloud workshop will start out by walking you through a “12-Step Program for the Cloud” and clarify many of the questions you have. Then we’ll do a deep dive into a specific use case for Cloud focusing on disaster recovery, backup and archive.
Presenter: Steve Pelletier, Senior Solutions Architect, EDCi
Session 2, 11:00-11:45
Genesys Roadmap: AltoCloud, PureCloud & PureConnect
IoT and Applying Data Center Best Practices to the Edge
With IoT (Internet of Things) and the growing number of connected devices everywhere, the “edge” is seeing extreme growth in demand and criticality. As more and more devices become “smart” and are connected to our networks, the more strain it is putting on the current infrastructure. To improve latency and maintain this demand, more and more applications are being moved out of the Data Centers and to the edge to provide better support. The days of IDFs sharing duties with a janitor’s closet are behind us and the best practices that we see in the data center are now being applied to the IDF/MDF network of closets across your campus, country, and even at the global scale. This presentation will highlight these best practices and show you how you can help in achieving more availability at your Edge.
- Learn what the best practices are surrounding your data center and edge.
- What Tier level of reliability as defined by Uptime Institute you desire and how to achieve it
- Learn about the industry leading technologies in UPS, PDUs, Cooling, Monitoring and more as they pertain to the growing edge
Managing IT Projects and Departments: Balancing Day-to-Day and Business Needs
IT organizations are constantly in a state of juggling between the “urgent” and the “important” (forgot about “nice-to-have”!). Come listen to a Cisco executive share their story of how they work to support business needs and goals while keeping the lights on day-to-day.
Presenter: Wiley Christie, Cisco
Session 3, 1:00-1:45
The people we’re there to serve and support are demanding more, demanding better and demanding it now. Learn why and how Citrix continues to set the pace for end-user experience both on-premises and in cloud-based environments. If you still believe Citrix is just a couple of published apps and a desktop, be prepared to walk away with a whole new perspective. Web apps, SaaS, desktops, security, mobility, and operational agility for the ever-evolving needs and expectations of our end-users. All of this must be balanced with providing business value by reducing risk, decreasing costs and driving revenue.
- An opportunity to think differently about computing and the end-user experience, and recognize how you can become a business enabler.
- Features, functionality and productivity – Oh My! (sorry, no references to Chuck Norris)
- Cloud or on-prem? The answer is “yes”, of course.
IoT in Manufacturing
Beating the IT Talent Shortage
The challenges of finding qualified IT resources at all levels are well documented. The ineffectiveness of usual practices is pretty clear. What initiatives and options exist to address this challenge? Is anybody having success? Listen to a panel of experts speak to different facets of the challenge share their perspectives and best practices to offer you some takeaways to your own challenges.
Panel Members: Cindy Enli, Talent Acquisition Strategist, J. J. Keller; Michelle Schuler, TechSpark WI Manager, Microsoft
What’s Shakin’ in Customer Care Land: Observations on Service Leaders’ 2019 Interests and Agendas
It’s an exciting time to be in the customer care business! The strategies, methods and toolsets of customer service are undergoing a very significant evolution as a new era of rising customer expectations and rapid technological change continues to unfold and a number of profound macro trends play out in commerce and society. These “tectonic shifts” are shaking the ground under customer service organizations – and the “to do” and “to figure out” lists of customer care leaders are chock full. In this talk, Roger Paulson, Director of the UWEBC’s Customer Service practice, will share observations and commentary on what is on the minds and in the action plans of service leaders from the 50+ top Wisconsin companies that participate in the UWEBC’s vibrant customer service practice-sharing community.
- Motive forces shaping customer care leaders’ strategies, plans and initiatives
- Current top areas of focus and investment for contact centers in the UWEBC membership
- Challenges yet to be resolved and future directions for customer care
Session 4, 2:15-3:00
Cisco SD-WAN: What’s behind the scenes to make it work
In this session we will cover the changing market space and the needs for organizations to look at SD-WAN. We will cover the technology and network designs needed to support this model. We will review Cisco VManage and the Cisco DNA center for network orchestration. We will then address how to migrate or implement the solution and steps for success.
Presenter: Brian Joanis, Systems Engineer, Cisco
Surviving a Weaponized Threat Landscape
The traditional enterprise threat landscape was bad enough. Then came mobile and cloud. Those were the good old days! Today’s rapidly evolving threat landscape includes artificial intelligence as the ultimate bad actor. IoT bridges the physical and cyber worlds, bringing direct safety concerns. And our content and data profiles intimately know and can predict our specific predilections – increasingly better than we know ourselves and those we interact with. We’ve been robbed of our security innocence. Hyper-targeted. And have to forever change our notions of security. Time for a new plan.
- Bad Thoughts: Innovative and scary ways that technology, financial and reputational threats are destroying security targets.
- Tools and Techniques: Blending physical, digital and psyops to counter weapons aimed at security, privacy and safety.
- Survival Plan: 10 things you must do to prepare yourselves, your teams and your organizations to be resilient.
Trends in IoT
Marrying IT Expertise with Business Goals to Provide Top Notch Customer Experience
Panel Members: Steve Steinhafel & Bill Schultz, Steinhafel’s; Bonnie Bishop, Johnson Financial Group; Vickie Leinbach, Ariens; Cindy Roley, ThedaCare; Diane Zausch, WE Energies