6 Simple Ways to Save Minutes in the Contact Center
Nowhere is the phrase “time is money” more accurate than in the contact center. Every second counts when agents are [read article]
Tag: Customer Care
4 Automation Tools You Might Want to Know About
We get it, not every company necessarily needs automation. A large airline contact center with 2,500+ agents would [read article]
Genesys Partnership Announcement
Since the August 31, 2016 announcement that Interactive Intelligence entered into an agreement to be acquired by Genesys, [read article]
What are the advantages to moving the contact center to the cloud?
We have been hearing about the cloud now for the last 5 years. Everything can be provided “in [read article]