Employee Engagement Innovation During Troubling Times
Dear COVID, I never thought I’d be working from my kitchen table, but here we are! To think [read article]
Tag: Customer Care
Analytics and the Power of Data in the Contact Center
Since the beginning of business as we know it there is one thing that has remained consistent … [read article]
The Difference and Importance of Employee Experience vs. Employee Engagement
Employees are the heart of every organization. Without people, an organization would not succeed. The nature of today’s [read article]
Taking Your Customer Experience to the Next Level with the Digital Front Door
When it comes to customer service, “digital front door” is an emerging term you may be starting to [read article]
4 Way to Recognize Your Reps During Customer Service Week
Customer Service Week is upon us (October 5-9). For those that don’t follow, Customer Service Week is designed [read article]
The Power of Virtual Agents in Uncertain Times
During this pandemic, I have had extra time to think about how to come out of this crisis [read article]
When it Comes to a Bot, Persona is King
Meet Marty! Marty joined EDCi in October 2019. He is a virtual assistant built on the IBM Watson [read article]
What do YOU think AI is?
Have you ever asked anyone the question “What is Artificial Intelligence”? You may get a wide variety of [read article]
Genesys Receives National Recognition
Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the [read article]
EDCi Releases EHRConnect Software
Contact Center Software That Will Revolutionize Customer Service in the Healthcare Industry Appleton, WI – April 20, 2018 [read article]
What Are Chatbots and How Are They Affecting Contact Centers
When was the last time you had to check your phone’s voicemail? If you are like me, it [read article]
Artificial Intelligence in the Contact Center
Artificial Intelligence and machine learning are all the buzz in the contact center these days. It’s an up-and-coming [read article]