Employee Engagement Innovation During Troubling Times
Dear COVID, I never thought I’d be working from my kitchen table, but here we are! To think [read article]
Dear COVID, I never thought I’d be working from my kitchen table, but here we are! To think [read article]
Since the beginning of business as we know it there is one thing that has remained consistent … [read article]
Employees are the heart of every organization. Without people, an organization would not succeed. The nature of today’s [read article]
When it comes to customer service, “digital front door” is an emerging term you may be starting to [read article]
Customer Service Week is upon us (October 5-9). For those that don’t follow, Customer Service Week is designed [read article]
During this pandemic, I have had extra time to think about how to come out of this crisis [read article]
Meet Marty! Marty joined EDCi in October 2019. He is a virtual assistant built on the IBM Watson [read article]
Have you ever asked anyone the question “What is Artificial Intelligence”? You may get a wide variety of [read article]
Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the [read article]
Contact Center Software That Will Revolutionize Customer Service in the Healthcare Industry Appleton, WI – April 20, 2018 [read article]
When was the last time you had to check your phone’s voicemail? If you are like me, it [read article]
Artificial Intelligence and machine learning are all the buzz in the contact center these days. It’s an up-and-coming [read article]