4 Way to Recognize Your Reps During Customer Service Week
Customer Service Week is upon us (October 5-9). For those that don’t follow, Customer Service Week is designed [read article]
Tag: Customer Care
The Power of Virtual Agents in Uncertain Times
During this pandemic, I have had extra time to think about how to come out of this crisis [read article]
When it Comes to a Bot, Persona is King
Meet Marty! Marty joined EDCi in October 2019. He is a virtual assistant built on the IBM Watson [read article]
What do YOU think AI is?
Have you ever asked anyone the question “What is Artificial Intelligence”? You may get a wide variety of [read article]
Genesys Receives National Recognition
Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the [read article]
EDCi Releases EHRConnect Software
Contact Center Software That Will Revolutionize Customer Service in the Healthcare Industry Appleton, WI – April 20, 2018 [read article]
What Are Chatbots and How Are They Affecting Contact Centers
When was the last time you had to check your phone’s voicemail? If you are like me, it [read article]
Artificial Intelligence in the Contact Center
Artificial Intelligence and machine learning are all the buzz in the contact center these days. It’s an up-and-coming [read article]
6 Simple Ways to Save Minutes in the Contact Center
Nowhere is the phrase “time is money” more accurate than in the contact center. Every second counts when agents are [read article]
4 Automation Tools You Might Want to Know About
We get it, not every company necessarily needs automation. A large airline contact center with 2,500+ agents would [read article]
Genesys Partnership Announcement
Since the August 31, 2016 announcement that Interactive Intelligence entered into an agreement to be acquired by Genesys, [read article]
What are the advantages to moving the contact center to the cloud?
We have been hearing about the cloud now for the last 5 years. Everything can be provided “in [read article]