The Business Impacts of Covid in the Contact Center
The Covid-19 pandemic the world is experiencing is like nothing we have ever seen. It has left both [read article]
Tag: COVID-19
Tips and Tricks for Managing Remote Work During a Crisis
The recent COVID-19 pandemic has changed the way companies are doing business overnight. It has left many organizations [read article]
The Power of Virtual Agents in Uncertain Times
During this pandemic, I have had extra time to think about how to come out of this crisis [read article]
3 Ways to Alleviate Healthcare Call Center Stress Amid the COVID-19 Crisis
Life was crazy in the healthcare realm before COVID-19, as influenza cases were at an all-time high. Add [read article]
EDCi’s Statement on Coronavirus
In response to the on-going concerns related to COVID-19, we wanted to update you on EDCi’s response and actions. EDCi [read article]
COVID-19 Business Continuity – Are You Prepared?
The last few weeks have been crazy for me and the EDCi team as we are supporting our [read article]