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Working from home and managing remote work

Tips and Tricks for Managing Remote Work During a Crisis

The recent COVID-19 pandemic has changed the way companies are doing business overnight. It has left many organizations struggling to stay afloat and forced others to find solutions to enable their teams to work from home and to be productive doing it. Now that most have settled in to their new normal and embraced a […]

Online store, virtual agents

The Power of Virtual Agents in Uncertain Times

During this pandemic, I have had extra time to think about how to come out of this crisis full steam ahead, learning from the current situation, and anticipating shifts in organizational demands. I have been asking myself two questions: What can we do to handle the immediate shift in expectations in customer communication? What can […]

contact center agents

3 Ways to Alleviate Healthcare Call Center Stress Amid the COVID-19 Crisis

Life was crazy in the healthcare realm before COVID-19, as influenza cases were at an all-time high. Add in a pandemic and crazy became crazier! On one hand, there has been an increase in appointments being cancelled and rescheduled, resulting from fear of contracting the virus by visiting the clinic.  This has caused a burden […]

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EDCi’s Statement on Coronavirus

In response to the on-going concerns related to COVID-19, we wanted to update you on EDCi’s response and actions. EDCi is continuing operations throughout the COVID-19 pandemic and we will continue to provide you the same level of technology expertise you have come to expect from us. EDCi is closely monitoring the information from the Center for Disease […]

COVID-19 resources

COVID-19 Business Continuity – Are You Prepared?

The last few weeks have been crazy for me and the EDCi team as we are supporting our customers domestically and across the globe.  We are having numerous conversations daily about COVID-19 business continuity planning and work from home contingencies.  Our partners, like Microsoft, have offered our mutual customers the ability to utilize toolsets like […]