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What do YOU think AI is?

What do YOU think AI is?

Have you ever asked anyone the question “What is Artificial Intelligence”?  You may get a wide variety of answers.  I recently spent a few days asking some friends and colleagues about AI; the first response from most people, was “Terminator”. I guess Arnold Schwarzenegger had quite an impact on his viewers!  I also heard “it’s […]

What Are Chatbots and How Are They Affecting Contact Centers

What Are Chatbots and How Are They Affecting Contact Centers

When was the last time you had to check your phone’s voicemail? If you are like me, it has been awhile. When was the last time you checked your Facebook? For me, 2 minutes ago. Messaging applications such as Facebook messenger and Snapchat are being used more and more to communicate with family, friends and […]