Employee Engagement Innovation During Troubling Times
Dear COVID, I never thought I’d be working from my kitchen table, but here we are! To think [read article]
Tag: Call Center
4 Healthcare Contact Center Best Practices to Improve the Patient Experience
A well-run healthcare contact center can help ensure that each of your patients is set on a positive [read article]
What Artificial Intelligence Can Do For Your Contact Center
When you hear the term artificial intelligence (AI) you are probably thinking along the lines of self-driving cars, [read article]
Artificial Intelligence in the Contact Center
Artificial Intelligence and machine learning are all the buzz in the contact center these days. It’s an up-and-coming [read article]
6 Simple Ways to Save Minutes in the Contact Center
Nowhere is the phrase “time is money” more accurate than in the contact center. Every second counts when agents are [read article]
4 Automation Tools You Might Want to Know About
We get it, not every company necessarily needs automation. A large airline contact center with 2,500+ agents would [read article]