3 Ways AI Can Address Your Healthcare Call Center Challenges
It is no secret that managers are struggling to fill seats in their healthcare contact centers. Often, understaffed [read article]
Celebrating Women’s History Month at EDCi
March is Women’s History Month! In honor of women’s history month, EDCi would like to highlight some of [read article]
Riverside Medical Clinics – Moving to the Cloud, Integrating to Epic
Riverside Medical Clinics Understand the Importance of a Single Patient Communication Platform. AI-driven customer service journeys are critical [read article]
EDCi Announces Microsoft Gold Partner Status
EDCi, a Wisconsin-based company, is excited to announce the achievement of Microsoft Gold Partner Status. Appleton, WI – [read article]
Employee Engagement Innovation During Troubling Times
Dear COVID, I never thought I’d be working from my kitchen table, but here we are! To think [read article]
Analytics and the Power of Data in the Contact Center
Since the beginning of business as we know it there is one thing that has remained consistent … [read article]
May 25, 2021 – VMware vCenter Server Updates
Apply VMware vCenter server updates from May 25, 2021 to mitigate remote code execution and authentication vulnerabilities. Recently, [read article]
The Difference and Importance of Employee Experience vs. Employee Engagement
Employees are the heart of every organization. Without people, an organization would not succeed. The nature of today’s [read article]
Taking Your Customer Experience to the Next Level with the Digital Front Door
When it comes to customer service, “digital front door” is an emerging term you may be starting to [read article]
Recognizing and Preventing Social Engineering Attacks
Cybercrime is not a new concept. We’ve all heard about the email scams and ransomware attacks that happen [read article]
Apply Microsoft April 2021 Security Update to Mitigate Newly Disclosed Microsoft Exchange Vulnerabilities
Recently, Microsoft has released software updates to mitigate significant vulnerabilities for on-premise Exchange 2013, 2016, and 2019 servers. [read article]
Todays Hot Topic … Employee Engagement
If I go back to “pre-pandemic” and told you that Employee Engagement was the new hot topic, I [read article]