3 Ways AI Can Address Your Healthcare Call Center Challenges
It is no secret that managers are struggling to fill seats in their healthcare contact centers. Often, understaffed [read article]
It is no secret that managers are struggling to fill seats in their healthcare contact centers. Often, understaffed [read article]
March is Women’s History Month! In honor of women’s history month, EDCi would like to highlight some of [read article]
Riverside Medical Clinics Understand the Importance of a Single Patient Communication Platform. AI-driven customer service journeys are critical [read article]
EDCi, a Wisconsin-based company, is excited to announce the achievement of Microsoft Gold Partner Status. Appleton, WI – [read article]
Dear COVID, I never thought I’d be working from my kitchen table, but here we are! To think [read article]
Since the beginning of business as we know it there is one thing that has remained consistent … [read article]
Apply VMware vCenter server updates from May 25, 2021 to mitigate remote code execution and authentication vulnerabilities. Recently, [read article]
Employees are the heart of every organization. Without people, an organization would not succeed. The nature of today’s [read article]
When it comes to customer service, “digital front door” is an emerging term you may be starting to [read article]
Cybercrime is not a new concept. We’ve all heard about the email scams and ransomware attacks that happen [read article]
Recently, Microsoft has released software updates to mitigate significant vulnerabilities for on-premise Exchange 2013, 2016, and 2019 servers. [read article]
If I go back to “pre-pandemic” and told you that Employee Engagement was the new hot topic, I [read article]