The Business Impacts of Covid in the Contact Center
The Covid-19 pandemic the world is experiencing is like nothing we have ever seen. It has left both [read article]
Top 10 Citrix Value Adds to Windows Virtual Desktop
The partnership between Citrix and Microsoft that was announced in July is sure to bring many benefits to [read article]
Citrix and Microsoft Announce Partnership to Accelerate the Future of Work
EDCi has been a long-time partner of both Citrix and Microsoft. A few weeks ago the companies jointly [read article]
ALERT: Citrix ADP, Gateway and SD-WAN WANOP Vulnerabilities
Citrix published Security Bulletin CTX276688 on July 7, 2020 covering vulnerabilities recently discovered in Citrix ADC (formerly known [read article]
Hacking Surges During Pandemic – Are Your Systems Prepared?
There’s not a more important time than now to ensure you’re protecting your systems from security threats. Hackers [read article]
Tips and Tricks for Managing Remote Work During a Crisis
The recent COVID-19 pandemic has changed the way companies are doing business overnight. It has left many organizations [read article]
The Power of Virtual Agents in Uncertain Times
During this pandemic, I have had extra time to think about how to come out of this crisis [read article]
3 Ways to Alleviate Healthcare Call Center Stress Amid the COVID-19 Crisis
Life was crazy in the healthcare realm before COVID-19, as influenza cases were at an all-time high. Add [read article]
EDCi’s Statement on Coronavirus
In response to the on-going concerns related to COVID-19, we wanted to update you on EDCi’s response and actions. EDCi [read article]
COVID-19 Business Continuity – Are You Prepared?
The last few weeks have been crazy for me and the EDCi team as we are supporting our [read article]
EDCi Adds Bronstad and Microsoft Cloud Capabilities to Team
Wisconsin — February 11, 2020 — EDCi is excited to announce the addition of Andrew Bronstad, Senior Solutions [read article]
Exchange Server 2010 End of Support is Coming!
Here’s what you need to know for ‘The Final Countdown’ Exchange Server 2010 end of support is just [read article]