Today’s environment requires both a positive experience and strong engagement to build a sustainable workforce. Employment has become part of your brand. Social media and social collaboration sites (Glassdoor, Reddit groups, Dice Teams) have created transparency into the experience of being employed by you. This has given rise to the employee experience movement, not unlike the customer experience trends that have taken shape over the last 5 years. As leaders, we have been focused on employee engagement for many years. Should we be shifting toward experience or working on both?
Julie Rohloff will discuss the difference between agent experience and agent engagement, why engagement is still important in the 2021 workplace, and how to leverage innovation to improve agent experience and engagement in this premiere video.
Contact us today to learn more about employee experience and engagement and how to provide your customers with an experience they will love!