Celebrating Customer Service Week: Investing in your Team
This year’s Customer Service Week falls in the first week of October and trust us, you don’t want [read article]
Category: General
Celebrating Customer Service Week: Elevating your Celebration
It’s that time of year when the spotlight shines on the heartbeat of every successful business: customer service [read article]
Maximizing Staffing Efficiency and Customer Satisfaction: How knowledge management can transform your self-service operations
Customer service environments are continuously changing at a rapid rate. Staff turnover is driving the demand for effective [read article]
Unveiling the Technologies Behind Agent Assist: Transforming Customer Support
Customer service plays a pivotal role in molding a company’s reputation and success. In response to the ever-growing [read article]
Advancing Contact Centers: Embracing Digital Engagement Channels
The rapid advancement of technology has transformed the way businesses operate, and contact centers are no exception. In [read article]
You are the Ultimate Defense Against Phishing, Vishing, and Smishing
In this digital age, being able to identify and protect against cyber threats is more essential than ever. [read article]
The Pros and Cons of Empowering Business Users Over Traditional Change Management:
In today’s fast-paced business environment, organizations are increasingly recognizing the value of empowering their business users in driving [read article]
5 Strategies to Improve Agent Experience in the Contact Center
Improving the agent experience in the contact center can lead to improved employee satisfaction, increased productivity and retention, [read article]
Harnessing the Power: Companies Deploying Private GPTs & Training on Proprietary Data
In this age of artificial intelligence (AI), companies are constantly seeking innovative ways to gain a competitive edge. [read article]
Introducing a Powerful Data Protection Solution for Microsoft 365 and Veeam®
We are thrilled to announce an exciting collaboration between two of our esteemed partners Veeam® and Microsoft. Together, [read article]
EDCi Internship Experience
Hear from Jared G., Customer Care Intern at EDCi, as he highlights his passions, internship experience at EDCi, [read article]
Streamlining Healthcare Scheduling Through Omni-Channel Platforms
Fragmented patient scheduling can pose significant challenges for patients who require care from multiple medical offices. The scheduling [read article]