Promotion Announcement: Jake Beyer & Bill Raab
EDCi is thrilled to announce the recent promotions of Jake Beyer and Bill Raab! Jake has been instrumental [read article]
Category: General
What can a YubiKey do for you?
Cybercrime has become a growing concern for individuals and businesses in today’s digital age. With the increasing sophistication [read article]
A Message from Glenn Higgins
Three years ago, EDCi leaders developed and launched a plan to guarantee smooth leadership transition, for both customers [read article]
The Basics of Immutable Backups
Expect More From Your Data Protection Your data is essential to keeping your business running. You need a [read article]
Ransomware Capabilities Essential for Reliable and Rapid Recovery
Over the past decade, ransomware has rapidly evolved into one of the most destructive trends organizations face today. [read article]
Happy World Password Day!
As we approach the first Thursday in May, we are reminded of World Password Day. So, what is [read article]
NIST Challenges the Traditional Password Policies
Originally published in 2017 (NIST Special Publication 800-63B), the NIST (National Institute of Standards and Technology) guidelines were [read article]
Drive Agent Productivity in the Healthcare Call Center
A good customer experience is vital to your call center, and so is the technology that delivers it. [read article]
3 Ways AI Can Address Your Healthcare Call Center Challenges
It is no secret that managers are struggling to fill seats in their healthcare contact centers. Often, understaffed [read article]
Celebrating Women’s History Month at EDCi
March is Women’s History Month! In honor of women’s history month, EDCi would like to highlight some of [read article]
Riverside Medical Clinics – Moving to the Cloud, Integrating to Epic
Riverside Medical Clinics Understand the Importance of a Single Patient Communication Platform. AI-driven customer service journeys are critical [read article]
EDCi Announces Microsoft Gold Partner Status
EDCi, a Wisconsin-based company, is excited to announce the achievement of Microsoft Gold Partner Status. Appleton, WI – [read article]