4 Way to Recognize Your Reps During Customer Service Week
Customer Service Week is upon us (October 5-9). For those that don’t follow, Customer Service Week is designed [read article]
Category: Customer Care
The Business Impacts of Covid in the Contact Center
The Covid-19 pandemic the world is experiencing is like nothing we have ever seen. It has left both [read article]
The Power of Virtual Agents in Uncertain Times
During this pandemic, I have had extra time to think about how to come out of this crisis [read article]
3 Ways to Alleviate Healthcare Call Center Stress Amid the COVID-19 Crisis
Life was crazy in the healthcare realm before COVID-19, as influenza cases were at an all-time high. Add [read article]
When it Comes to a Bot, Persona is King
Meet Marty! Marty joined EDCi in October 2019. He is a virtual assistant built on the IBM Watson [read article]
4 Healthcare Contact Center Best Practices to Improve the Patient Experience
A well-run healthcare contact center can help ensure that each of your patients is set on a positive [read article]
What do YOU think AI is?
Have you ever asked anyone the question “What is Artificial Intelligence”? You may get a wide variety of [read article]
Best Practices for Global Customer Care Teams Servicing Global Customers
Follow the Sun “Follow the Sun” is an appealing support model for those who need to provide global [read article]
Banking in the Age of Fintech – Takeaway from Genesys CX18
The banking sector has had its fair share of controversies and scandals. Bill Gates made the remark over [read article]
Authentication – Are You Who You Claim to Be?
In the wake of large data breaches and a consistent rise in digital security threats, organizations are taking [read article]
EDCi Acquires Attalus Contact Center Business
EDCi Acquires Contact Center Business of Milwaukee-Based Attalus, LLC; Grows Contact Center Practice Appleton, WI – May 1, [read article]
Genesys Receives National Recognition
Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the [read article]