Streamlining Healthcare Scheduling Through Omni-Channel Platforms
Fragmented patient scheduling can pose significant challenges for patients who require care from multiple medical offices. The scheduling [read article]
Fragmented patient scheduling can pose significant challenges for patients who require care from multiple medical offices. The scheduling [read article]
A good customer experience is vital to your call center, and so is the technology that delivers it. [read article]
It is no secret that managers are struggling to fill seats in their healthcare contact centers. Often, understaffed [read article]
Riverside Medical Clinics Understand the Importance of a Single Patient Communication Platform. AI-driven customer service journeys are critical [read article]
Dear COVID, I never thought I’d be working from my kitchen table, but here we are! To think [read article]
Since the beginning of business as we know it there is one thing that has remained consistent … [read article]
Employees are the heart of every organization. Without people, an organization would not succeed. The nature of today’s [read article]
When it comes to customer service, “digital front door” is an emerging term you may be starting to [read article]
If I go back to “pre-pandemic” and told you that Employee Engagement was the new hot topic, I [read article]
Customer Service Week is upon us (October 5-9). For those that don’t follow, Customer Service Week is designed [read article]
The Covid-19 pandemic the world is experiencing is like nothing we have ever seen. It has left both [read article]
During this pandemic, I have had extra time to think about how to come out of this crisis [read article]