Customer Care

Category: Customer Care

If I go back to “pre-pandemic” and told you that Employee Engagement was the new hot topic, I [read article]

Customer Service Week is upon us (October 5-9). For those that don’t follow, Customer Service Week is designed [read article]

The Covid-19 pandemic the world is experiencing is like nothing we have ever seen. It has left both [read article]

During this pandemic, I have had extra time to think about how to come out of this crisis [read article]

Life was crazy in the healthcare realm before COVID-19, as influenza cases were at an all-time high. Add [read article]

Meet Marty! Marty joined EDCi in October 2019. He is a virtual assistant built on the IBM Watson [read article]

A well-run healthcare contact center can help ensure that each of your patients is set on a positive [read article]

Have you ever asked anyone the question “What is Artificial Intelligence”? You may get a wide variety of [read article]

Follow the Sun “Follow the Sun” is an appealing support model for those who need to provide global [read article]

The banking sector has had its fair share of controversies and scandals. Bill Gates made the remark over [read article]

In the wake of large data breaches and a consistent rise in digital security threats, organizations are taking [read article]

EDCi Acquires Contact Center Business of Milwaukee-Based Attalus, LLC; Grows Contact Center Practice Appleton, WI – May 1, [read article]

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Some Facts About Us

Years In The
Midwest

Designers &
Engineers

Locations In
The Midwest

Percent Customer
Retention

Hours of Support
7 Days a Week