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Best Practices for Global Customer Care Teams Servicing Global Customers

Follow the Sun “Follow the Sun” is an appealing support model for those who need to provide global customer care 24/7 without interruption. In this model, service teams work their traditional business hours and pass work to a global team when their shift ends; hence, the work continues around the clock (i.e. follow the sun). […]

7 Mistakes Companies Make in Their Cloud Strategy

7 Mistakes Companies Make in Their Cloud Strategy

The inability of a company to articulate a sound cloud strategy leaves it vulnerable to flimsy plans and an inefficient use of technology. Therefore, a solid cloud strategy is critical. You need  to consider your existing IT investments and the operational processes that support your data center infrastructure. Ad hoc adoption of cloud services can […]

EDCi Acquires Attalus Contact Center Business

EDCi Acquires Attalus Contact Center Business

EDCi Acquires Contact Center Business of Milwaukee-Based Attalus, LLC; Grows Contact Center Practice Appleton, WI – May 1, 2018 – EDCi, a Wisconsin-based provider of contact center, communication and technology solutions, announced today the acquisition of Attalus LLC’s Genesys contact center business. This strategic acquisition fits with EDCi’s corporate mission,  enabling the company to establish […]

Genesys Receives National Recognition

Genesys Receives National Recognition

Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the North American Company of the Year award for its leadership in the contact center industry. Congratulations Genesys! So, why is this a big deal to EDCi? Because Genesys is our partner of choice for the contact center […]

EDCi Announces UWEBC Membership

EDCi Announces UWEBC Membership

Appleton, WI – January 10, 2018 – EDCi is pleased to announce our membership with the UW E-Business Consortium (UWEBC). UWEBC members are world-class companies from a broad range of industries, facilitating cross-pollination of innovative ideas. This vibrant community of members enjoys more than fifty peer group meetings a year in four focus areas: marketing, […]

EDCi Announces Managed Security Services Partnership With RedLegg

EDCi Announces Managed Security Services Partnership With RedLegg

  Appleton, WI – December 6, 2017–  EDCi, a full-service technology and communication solutions provider has announced a partnership with RedLegg, a global provider for managed and cybersecurity services. RedLegg provides a Channel Partner Program with comprehensive advisory solutions for real-world data protection and security challenges. Three core service offerings are Advisory which includes, Virtual […]

Why Firewalls Need Constant Refreshing… And Having Your Engineers and Your Business Take Ownership!

Why Firewalls Need Constant Refreshing… And Having Your Engineers and Your Business Take Ownership!

I had a discussion recently with a customer regarding firewall “ownership”.  Not which group owns the firewall (typically network, firewall or security) but actually taking ownership of the access rules within the firewall.  Sounds pretty boring, huh? Perhaps, but it is one of the most critical components your company can have in a layered security […]

EDCi Joins eG Innovations Channel Partner Program as a Platinum Partner

EDCi Joins eG Innovations Channel Partner Program as a Platinum Partner

Electroline Data Communications, Inc. (EDCi) will offer eG Enterprise to IT organizations as an industry-leading performance monitoring and reporting solution to deliver an excellent user experience Appleton, WI – July 19, 2017 – EDCi announced that it has joined the eG Innovations Channel Partner program as a Platinum Partner. This partnership supports EDCi’s strategic priority to help enterprise […]

How Adam Sandler Can Enlighten Us on Risk Management

How Adam Sandler Can Enlighten Us on Risk Management

Feeling a touch nostalgic last night, I listened to Adam Sandler’s 1993 comedic album, “They’re All Going to Laugh at You”.  The title purportedly comes from a repeated phrase in the 1976 horror movie Carrie. On the album, Sandler’s character keeps screaming, “Nooooo!! They’re all going to laugh at you!!” much to the anger and […]

Electroline Named Vertiv 2016 North American Regional Partner of the Year

Electroline Named Vertiv 2016 North American Regional Partner of the Year

Electroline has announced that it has been named the Vertiv 2016 North American Regional Partner of the Year. Vertiv, formerly Emerson Network Power, announced the North American Partner Award winners for 2016 achievement at their annual Partner Summit in Nashville, TN. The award-winning companies were selected based on their commitment to empowering the vital applications […]