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Working from home and managing remote work

Tips and Tricks for Managing Remote Work During a Crisis

The recent COVID-19 pandemic has changed the way companies are doing business overnight. It has left many organizations struggling to stay afloat and forced others to find solutions to enable their teams to work from home and to be productive doing it. Now that most have settled in to their new normal and embraced a […]

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EDCi’s Statement on Coronavirus

In response to the on-going concerns related to COVID-19, we wanted to update you on EDCi’s response and actions. EDCi is continuing operations throughout the COVID-19 pandemic and we will continue to provide you the same level of technology expertise you have come to expect from us. EDCi is closely monitoring the information from the Center for Disease […]

COVID-19 resources

COVID-19 Business Continuity – Are You Prepared?

The last few weeks have been crazy for me and the EDCi team as we are supporting our customers domestically and across the globe.  We are having numerous conversations daily about COVID-19 business continuity planning and work from home contingencies.  Our partners, like Microsoft, have offered our mutual customers the ability to utilize toolsets like […]

Best Practices for Global Customer Care Teams Servicing Global Customers

Follow the Sun “Follow the Sun” is an appealing support model for those who need to provide global customer care 24/7 without interruption. In this model, service teams work their traditional business hours and pass work to a global team when their shift ends; hence, the work continues around the clock (i.e. follow the sun). […]

7 Mistakes Companies Make in Their Cloud Strategy

7 Mistakes Companies Make in Their Cloud Strategy

The inability of a company to articulate a sound cloud strategy leaves it vulnerable to flimsy plans and an inefficient use of technology. Therefore, a solid cloud strategy is critical. You need  to consider your existing IT investments and the operational processes that support your data center infrastructure. Ad hoc adoption of cloud services can […]

EDCi Acquires Attalus Contact Center Business

EDCi Acquires Attalus Contact Center Business

EDCi Acquires Contact Center Business of Milwaukee-Based Attalus, LLC; Grows Contact Center Practice Appleton, WI – May 1, 2018 – EDCi, a Wisconsin-based provider of contact center, communication and technology solutions, announced today the acquisition of Attalus LLC’s Genesys contact center business. This strategic acquisition fits with EDCi’s corporate mission,  enabling the company to establish […]

Genesys Receives National Recognition

Genesys Receives National Recognition

Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the North American Company of the Year award for its leadership in the contact center industry. Congratulations Genesys! So, why is this a big deal to EDCi? Because Genesys is our partner of choice for the contact center […]

EDCi Announces UWEBC Membership

EDCi Announces UWEBC Membership

Appleton, WI – January 10, 2018 – EDCi is pleased to announce our membership with the UW E-Business Consortium (UWEBC). UWEBC members are world-class companies from a broad range of industries, facilitating cross-pollination of innovative ideas. This vibrant community of members enjoys more than fifty peer group meetings a year in four focus areas: marketing, […]

EDCi Announces Managed Security Services Partnership With RedLegg

EDCi Announces Managed Security Services Partnership With RedLegg

  Appleton, WI – December 6, 2017–  EDCi, a full-service technology and communication solutions provider has announced a partnership with RedLegg, a global provider for managed and cybersecurity services. RedLegg provides a Channel Partner Program with comprehensive advisory solutions for real-world data protection and security challenges. Three core service offerings are Advisory which includes, Virtual […]

Why Firewalls Need Constant Refreshing… And Having Your Engineers and Your Business Take Ownership!

Why Firewalls Need Constant Refreshing… And Having Your Engineers and Your Business Take Ownership!

I had a discussion recently with a customer regarding firewall “ownership”.  Not which group owns the firewall (typically network, firewall or security) but actually taking ownership of the access rules within the firewall.  Sounds pretty boring, huh? Perhaps, but it is one of the most critical components your company can have in a layered security […]