Todays Hot Topic … Employee Engagement
If I go back to “pre-pandemic” and told you that Employee Engagement was the new hot topic, I [read article]
Category: Artificial Intelligence
The Power of Virtual Agents in Uncertain Times
During this pandemic, I have had extra time to think about how to come out of this crisis [read article]
When it Comes to a Bot, Persona is King
Meet Marty! Marty joined EDCi in October 2019. He is a virtual assistant built on the IBM Watson [read article]
4 Healthcare Contact Center Best Practices to Improve the Patient Experience
A well-run healthcare contact center can help ensure that each of your patients is set on a positive [read article]
What do YOU think AI is?
Have you ever asked anyone the question “What is Artificial Intelligence”? You may get a wide variety of [read article]
EDCi to Host AI Conference
FOR IMMEDIATE RELEASE October 15, 2018 EDCi to Host Technology Conference About AI and Customer Experience The event [read article]
What Are Chatbots and How Are They Affecting Contact Centers
When was the last time you had to check your phone’s voicemail? If you are like me, it [read article]
What Artificial Intelligence Can Do For Your Contact Center
When you hear the term artificial intelligence (AI) you are probably thinking along the lines of self-driving cars, [read article]
Artificial Intelligence in the Contact Center
Artificial Intelligence and machine learning are all the buzz in the contact center these days. It’s an up-and-coming [read article]