Analytics and the Power of Data in the Contact Center
Since the beginning of business as we know it there is one thing that has remained consistent … [read article]
Category: Artificial Intelligence
The Difference and Importance of Employee Experience vs. Employee Engagement
Employees are the heart of every organization. Without people, an organization would not succeed. The nature of today’s [read article]
Taking Your Customer Experience to the Next Level with the Digital Front Door
When it comes to customer service, “digital front door” is an emerging term you may be starting to [read article]
Todays Hot Topic … Employee Engagement
If I go back to “pre-pandemic” and told you that Employee Engagement was the new hot topic, I [read article]
The Power of Virtual Agents in Uncertain Times
During this pandemic, I have had extra time to think about how to come out of this crisis [read article]
When it Comes to a Bot, Persona is King
Meet Marty! Marty joined EDCi in October 2019. He is a virtual assistant built on the IBM Watson [read article]
4 Healthcare Contact Center Best Practices to Improve the Patient Experience
A well-run healthcare contact center can help ensure that each of your patients is set on a positive [read article]
What do YOU think AI is?
Have you ever asked anyone the question “What is Artificial Intelligence”? You may get a wide variety of [read article]
EDCi to Host AI Conference
FOR IMMEDIATE RELEASE October 15, 2018 EDCi to Host Technology Conference About AI and Customer Experience The event [read article]
What Are Chatbots and How Are They Affecting Contact Centers
When was the last time you had to check your phone’s voicemail? If you are like me, it [read article]
What Artificial Intelligence Can Do For Your Contact Center
When you hear the term artificial intelligence (AI) you are probably thinking along the lines of self-driving cars, [read article]
Artificial Intelligence in the Contact Center
Artificial Intelligence and machine learning are all the buzz in the contact center these days. It’s an up-and-coming [read article]