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Shadow IT – What You Need To Know

Shadow IT – What You Need To Know

When I first heard the term “Shadow IT”, I had just finished watching Batman Begins, so the first thing that came to mind was a group of super villainous techies working for the League of Shadows, trying to collapse society one network at a time. The true definition of Shadow IT isn’t  anywhere near as […]

Digital Workspace and how it’s Transforming the IT Landscape

Digital Workspace and how it’s Transforming the IT Landscape

Digital Transformation is a hot topic for many enterprises. It is about a lot more than simply bringing new technologies to the workplace, it is about remaining competitive in a fast-paced and rapidly changing world. Watch this short video blog to learn more about empowering your employees with higher productivity and strengthen security policies to […]

7 Mistakes Companies Make in Their Cloud Strategy

7 Mistakes Companies Make in Their Cloud Strategy

The inability of a company to articulate a sound cloud strategy leaves it vulnerable to flimsy plans and an inefficient use of technology. Therefore, a solid cloud strategy is critical. You need  to consider your existing IT investments and the operational processes that support your data center infrastructure. Ad hoc adoption of cloud services can […]

Banking in the Age of Fintech – Takeaway from Genesys CX18

Banking in the Age of Fintech – Takeaway from Genesys CX18

The banking sector has had its fair share of controversies and scandals. Bill Gates made the remark over 25 years ago that retail banks are “dinosaurs”. That statement has never been more clear than today in the age of financial technology, AKA “fintech”. Banking in the Age of Fintech While traditional banks have adopted technologies […]

Authentication – Are You Who You Claim to Be?

Authentication – Are You Who You Claim to Be?

In the wake of large data breaches and a consistent rise in digital security threats, organizations are taking more steps to protect their customers. How are they doing this? Most organizations use some form of authentication to prevent unauthorized access to customer information. What is Authentication? Authentication is a systematic or manual evaluation used to […]

EDCi Acquires Attalus Contact Center Business

EDCi Acquires Attalus Contact Center Business

EDCi Acquires Contact Center Business of Milwaukee-Based Attalus, LLC; Grows Contact Center Practice Appleton, WI – May 1, 2018 – EDCi, a Wisconsin-based provider of contact center, communication and technology solutions, announced today the acquisition of Attalus LLC’s Genesys contact center business. This strategic acquisition fits with EDCi’s corporate mission,  enabling the company to establish […]

Genesys Receives National Recognition

Genesys Receives National Recognition

Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the North American Company of the Year award for its leadership in the contact center industry. Congratulations Genesys! So, why is this a big deal to EDCi? Because Genesys is our partner of choice for the contact center […]

EDCi Releases EHRConnect Software

EDCi Releases EHRConnect Software

Contact Center Software That Will Revolutionize Customer Service in the Healthcare Industry Appleton, WI – April 20, 2018 – EDCi is pleased to announce the release of our new EHRConnect software product. EDCi, a provider of communication and technology solutions, has been a leader in the contact center technology space for nearly 15 years. We […]

How to Protect Your Data From Ransomware Using a Virtualized Approach

How to Protect Your Data From Ransomware Using a Virtualized Approach

The saying goes, It’s not a matter of ‘if’ but ‘when.’ That saying holds true when it comes to the IT world and security. After all, the health and success of your organization depends on security! High-profile breaches, malicious insiders, phishing emails… the list goes on. No organization is 100% immune to the variety and […]

What Are Chatbots and How Are They Affecting Contact Centers

What Are Chatbots and How Are They Affecting Contact Centers

When was the last time you had to check your phone’s voicemail? If you are like me, it has been awhile. When was the last time you checked your Facebook? For me, 2 minutes ago. Messaging applications such as Facebook messenger and Snapchat are being used more and more to communicate with family, friends and […]