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COVID-19 resources

COVID-19 Business Continuity – Are You Prepared?

The last few weeks have been crazy for me and the EDCi team as we are supporting our customers domestically and across the globe.  We are having numerous conversations daily about COVID-19 business continuity planning and work from home contingencies.  Our partners, like Microsoft, have offered our mutual customers the ability to utilize toolsets like […]

Andrew Bronstad, Senior Solutions Architect, EDCi

EDCi Adds Bronstad and Microsoft Cloud Capabilities to Team

Wisconsin — February 11, 2020 — EDCi is excited to announce the addition of Andrew Bronstad, Senior Solutions Architect, to our team. Andrew is a Microsoft Cloud expert specializing in complex interoperability and highly specialized business use cases utilizing Office 365, Microsoft 365 and Azure. Andrew is a graduate of Milwaukee Area Technical College with […]

Hourglass, time is running out

Exchange Server 2010 End of Support is Coming!

Here’s what you need to know for ‘The Final Countdown’ Exchange Server 2010 end of support is just around the corner, now is the time to understand your options. When Exchange Server 2010 reaches its end of support on October 13, 2020, Microsoft will no longer provide: Technical support for problems that may occur; Bug […]

Taste of Technology 2020

3 Reasons why YOU should attend Taste of Technology

EDCi will hold their 8th annual Taste of Technology conference in March of 2020. Taste of Technology has been Wisconsin’s leading technology event for a number of years. It features local and national speakers, educational presentations, valuable tech demos, as well as exciting networking and business development opportunities. Still not convinced you should attend? Here […]

Alert icon

Alert: Citrix NetScaler Vulnerability

ALERT December 17, 2019 – A vulnerability  has been identified in Citrix Netscalers version 10.5 through the most recent version 13.0. You can learn more about the vulnerability and how to mitigate it on the Citrix website. Citrix is strongly recommending that affected customers immediately apply the mitigation provided on their website (link above) until […]

EDCi's event bot virtual assistant

When it Comes to a Bot, Persona is King

Meet Marty! Marty joined EDCi in October 2019. He is a virtual assistant built on the IBM Watson platform. The EDCi team created him to assist our event attendees with common questions about our events (and to entertain them). Our goal with Marty was to be able to address conference questions without having to answer […]

Healthcare Contact Center Electronic Health Record

4 Healthcare Contact Center Best Practices to Improve the Patient Experience

A well-run healthcare contact center can help ensure that each of your patients is set on a positive path. This is critical because patients today have options – they can always find another provider. That’s why each interaction needs to be perfect. A patient should consistently have the highest quality experience, no matter whether they […]

Part 10: Applying Disaster Recovery Tools to Your Plan

Part 10: Applying Tools to Your Disaster Recovery Plans Let’s review RPO and RTO before we get into applying DR tools to your disaster recovery plans. RPO is recover point objective, or how much data can afford to be lost in the event of a disaster. RPOs will typically vary from near zero to up […]

Part 9: More DR Tools – Replication and Virtualization

Part 9: More DR Tools In the last post I covered three of the DR tools used to help implement  policies. Now let’s address some additional DR tools. So far I have covered contingency groups, tape backup and related variants, and storage based replication. Let’s keep moving down the list picking up with OS level […]

Part 8: Disaster Recovery Tools

Part 8: Disaster Recovery Tools In the last two posts I covered why DR is needed, what goes into creating a DR plan, and various locations that can be used as recovery sites. Now it’s time to dive into the disaster recovery tools and methods that can be used to meet your RPOs and RTOs. […]