Blog
Dan Suda with TEALS Students

Having Trouble Recruiting IT Talent? Try TEALS!

Try TEALS, it will be a lasting memory… Are you struggling with recruiting IT talent? I think everyone is. As I learned about the facts from NEW IT Alliance I really wanted to understand how I could help our organization with recruiting IT talent. I met Amy Bires who has a leadership role in TEALS […]

Managed Services and regular patching prevents hacker attacks

Hacking Surges During Pandemic – Are Your Systems Prepared?

There’s not a more important time than now to ensure you’re protecting your systems from security threats. Hackers are taking advantage of the transition that many organizations are making to remote work forces during this pandemic. The World Health Organization (WHO) Chief Information Security Officer, Flavio Aggio, told Reuters in March, “There has been a […]

Working from home and managing remote work

Tips and Tricks for Managing Remote Work During a Crisis

The recent COVID-19 pandemic has changed the way companies are doing business overnight. It has left many organizations struggling to stay afloat and forced others to find solutions to enable their teams to work from home and to be productive doing it. Now that most have settled in to their new normal and embraced a […]

Online store, virtual agents

The Power of Virtual Agents in Uncertain Times

During this pandemic, I have had extra time to think about how to come out of this crisis full steam ahead, learning from the current situation, and anticipating shifts in organizational demands. I have been asking myself two questions: What can we do to handle the immediate shift in expectations in customer communication? What can […]

contact center agents

3 Ways to Alleviate Healthcare Call Center Stress Amid the COVID-19 Crisis

Life was crazy in the healthcare realm before COVID-19, as influenza cases were at an all-time high. Add in a pandemic and crazy became crazier! On one hand, there has been an increase in appointments being cancelled and rescheduled, resulting from fear of contracting the virus by visiting the clinic.  This has caused a burden […]

Alert icon

EDCi’s Statement on Coronavirus

In response to the on-going concerns related to COVID-19, we wanted to update you on EDCi’s response and actions. EDCi is continuing operations throughout the COVID-19 pandemic and we will continue to provide you the same level of technology expertise you have come to expect from us. EDCi is closely monitoring the information from the Center for Disease […]

COVID-19 resources

COVID-19 Business Continuity – Are You Prepared?

The last few weeks have been crazy for me and the EDCi team as we are supporting our customers domestically and across the globe.  We are having numerous conversations daily about COVID-19 business continuity planning and work from home contingencies.  Our partners, like Microsoft, have offered our mutual customers the ability to utilize toolsets like […]

Andrew Bronstad, Senior Solutions Architect, EDCi

EDCi Adds Bronstad and Microsoft Cloud Capabilities to Team

Wisconsin — February 11, 2020 — EDCi is excited to announce the addition of Andrew Bronstad, Senior Solutions Architect, to our team. Andrew is a Microsoft Cloud expert specializing in complex interoperability and highly specialized business use cases utilizing Office 365, Microsoft 365 and Azure. Andrew is a graduate of Milwaukee Area Technical College with […]

Hourglass, time is running out

Exchange Server 2010 End of Support is Coming!

Here’s what you need to know for ‘The Final Countdown’ Exchange Server 2010 end of support is just around the corner, now is the time to understand your options. When Exchange Server 2010 reaches its end of support on October 13, 2020, Microsoft will no longer provide: Technical support for problems that may occur; Bug […]

Taste of Technology 2020

3 Reasons why YOU should attend Taste of Technology

EDCi will hold their 8th annual Taste of Technology conference in March of 2020. Taste of Technology has been Wisconsin’s leading technology event for a number of years. It features local and national speakers, educational presentations, valuable tech demos, as well as exciting networking and business development opportunities. Still not convinced you should attend? Here […]