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Part 2: Backup Solutions and Restore Policies

Part 2: Backup Solutions and Restore Policies I am going to start this post with the most important thing I can say about backup solutions. Backup solutions are useless if you can’t restore from them. Backup solutions need to be monitored to make sure there are no serious errors that need to be fixed, and […]

Part 1: The Need for Data Backup and Restore Capabilities

Part 1: The Need for Data Backup and Restore Capabilities Since the time of the first digital computers the need to keep data safe and available has been a primary concern. In the early days, data backup was simple. Once something was loaded into memory, it could be saved off to tape or punch cards […]

What do YOU think AI is?

What do YOU think AI is?

Have you ever asked anyone the question “What is Artificial Intelligence”?  You may get a wide variety of answers.  I recently spent a few days asking some friends and colleagues about AI; the first response from most people, was “Terminator”. I guess Arnold Schwarzenegger had quite an impact on his viewers!  I also heard “it’s […]

Patient Experience, doctor with stethoscope

Connecting Epic and Contact Centers for Better Value-Based Care

Webinar: Connecting Epic and Contact Centers for Better Value-Based Care April 17, 2019 1:00 p.m. CST Electronic health records (EHR) are revolutionizing clinical care. Now you can leverage them for improved revenue cycle and care coordination. Join us April 17 to learn how Altivon, Genesys and EDCi help organizations like yours improve processes and provide […]

SD-WAN illustration

SD-WAN – The next generation of networking has arrived!

Today’s customers expect a digital, seamless experience no matter where they are or what device they are using. Everyone talks about providing innovative experiences to stay competitive, but how do you deliver them? To complicate things further, IT departments are under pressure to do more with less: manage more sites and more clients with limited […]

Best Practices for Global Customer Care Teams Servicing Global Customers

Follow the Sun “Follow the Sun” is an appealing support model for those who need to provide global customer care 24/7 without interruption. In this model, service teams work their traditional business hours and pass work to a global team when their shift ends; hence, the work continues around the clock (i.e. follow the sun). […]

Taste of Technology 2019

Join EDCi on Fat Tuesday for our 7th annual Taste of Technology! This year our conference will be held in Oshkosh, Wisconsin on March 5, 2019! Taste of Technology is a must-attend event for technology decision makers in Wisconsin and the Midwest. This year’s track sessions provide a unique overview on the customer experience, security, […]

Envision 2018

AI is delivering real value in business and is changing the world as we know it. It’s being implemented across all industries and business functions creating unprecedented efficiencies in human productivity. Organizations that successfully apply AI within their business will be able to innovate and compete more effectively while delivering an unrivaled customer experience. At […]

EDCi to Host AI Conference

EDCi to Host AI Conference

FOR IMMEDIATE RELEASE October 15, 2018 EDCi to Host Technology Conference About AI and Customer Experience The event will discuss how artificial intelligence changes the way businesses operate MILWAUKEE – EDCi, a full-service technology and communication solutions provider with two locations in Wisconsin, will host Envision 2018 on Tuesday, Nov. 6. The free one-day conference […]

Shadow IT – What You Need To Know

Shadow IT – What You Need To Know

When I first heard the term “Shadow IT”, I had just finished watching Batman Begins, so the first thing that came to mind was a group of super villainous techies working for the League of Shadows, trying to collapse society one network at a time. The true definition of Shadow IT isn’t  anywhere near as […]