4 Way to Recognize Your Reps During Customer Service Week

Customer Service Week is upon us (October 5-9). For those that don’t follow, Customer Service Week is designed to boost morale, motivate the team, reward and thank reps, raise awareness of the importance of customer service across the organization, thank those that you depend upon for successful customer service (both internally and externally), and to […]

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Identities and Vulnerabilities 

The Cybersecurity and Infrastructure Security Agency (CISA), a part of the Department of Homeland Security, has issued Analysis Report (AR20-268A) on Thursday September 24th, 2020. The report states that CISA became aware of a potential compromise of, as of now, an unnamed federal agency’s network. Through collaboration with the affected agency, CISA was able to […]

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Domain Controllers Are At Risk With Zerologon

Back in August of 2020, a pretty big bug/vulnerability was being addressed by Microsoft with a 2-phase deployment. The first as a temporary fix and the second coming this February (2021) to wrap it up. The bug has gathered popularity due to code that demonstrates how to exploit unpatched systems has been released into the […]

COVID-19 resources

The Business Impacts of Covid in the Contact Center

The Covid-19 pandemic the world is experiencing is like nothing we have ever seen. It has left both individuals and businesses scrambling to adapt to “the new normal.” Covid has challenged businesses in many industries, including Customer Service and technology. Many of these challenges have been across the board, but EDCi did find some unique […]

Top 10 Citrix Value Adds to Windows Virtual Desktop

The partnership between Citrix and Microsoft that was announced in July is sure to bring many benefits to the IT world. These two tech giants have been leaders in the field for years, here’s a look at what Citrix will bring to the Windows Virtual Desktop world. 1. Hybrid Cloud Management Citrix Virtual Apps and […]

Citrix and Microsoft

Citrix and Microsoft Announce Partnership to Accelerate the Future of Work

EDCi has been a long-time partner of both Citrix and Microsoft. A few weeks ago the companies jointly announced a new partnership that will greatly benefit their partners and customers when it comes to the future of work. Here are some of the key take-aways from the press release. The NEW Multi-Year Partnership Agreement intended […]

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ALERT: Citrix ADP, Gateway and SD-WAN WANOP Vulnerabilities

Citrix published Security Bulletin CTX276688 on July 7, 2020 covering vulnerabilities recently discovered in Citrix ADC (formerly known as Netscaler ADC), Citrix Gateway (formerly known as Netscaler Gateway) and  SD-WAN WANOP. The vulnerabilities have been identified, with an increased risk of systems compromise and information disclosure, as well as the potential for unauthorized privilege elevation, […]

Dan Suda with TEALS Students

Having Trouble Recruiting IT Talent? Try TEALS!

Try TEALS, it will be a lasting memory… Are you struggling with recruiting IT talent? I think everyone is. As I learned about the facts from NEW IT Alliance I really wanted to understand how I could help our organization with recruiting IT talent. I met Amy Bires who has a leadership role in TEALS […]

Managed Services and regular patching prevents hacker attacks

Hacking Surges During Pandemic – Are Your Systems Prepared?

There’s not a more important time than now to ensure you’re protecting your systems from security threats. Hackers are taking advantage of the transition that many organizations are making to remote work forces during this pandemic. The World Health Organization (WHO) Chief Information Security Officer, Flavio Aggio, told Reuters in March, “There has been a […]

Working from home and managing remote work

Tips and Tricks for Managing Remote Work During a Crisis

The recent COVID-19 pandemic has changed the way companies are doing business overnight. It has left many organizations struggling to stay afloat and forced others to find solutions to enable their teams to work from home and to be productive doing it. Now that most have settled in to their new normal and embraced a […]