A well-run healthcare contact center can help ensure that each of your patients is set on a positive path. This is critical because patients today have options – they can always find another provider. That’s why each interaction needs to be perfect. A patient should consistently have the highest quality experience, no matter whether they […]

Part 10: Applying Tools to Your Disaster Recovery Plans Let’s review RPO and RTO before we get into applying DR tools to your disaster recovery plans. RPO is recover point objective, or how much data can afford to be lost in the event of a disaster. RPOs will typically vary from near zero to up […]