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Best Practices for Global Customer Care Teams Servicing Global Customers

Follow the Sun “Follow the Sun” is an appealing support model for those who need to provide global customer care 24/7 without interruption. In this model, service teams work their traditional business hours and pass work to a global team when their shift ends; hence, the work continues around the clock (i.e. follow the sun). […]

Taste of Technology 2019

Join EDCi on Fat Tuesday for our 7th annual Taste of Technology! This year our conference will be held in Oshkosh, Wisconsin on March 5, 2019! Taste of Technology is a must-attend event for technology decision makers in Wisconsin and the Midwest. This year’s track sessions provide a unique overview on the customer experience, security, […]