Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the North American Company of the Year award for its leadership in the contact center industry. Congratulations Genesys! So, why is this a big deal to EDCi? Because Genesys is our partner of choice for the contact center […]

Contact Center Software That Will Revolutionize Customer Service in the Healthcare Industry Appleton, WI – April 20, 2018 – EDCi is pleased to announce the release of our new EHRConnect software product. EDCi, a provider of communication and technology solutions, has been a leader in the contact center technology space for nearly 15 years. We […]

The saying goes, It’s not a matter of ‘if’ but ‘when.’ That saying holds true when it comes to the IT world and security. After all, the health and success of your organization depends on security! High-profile breaches, malicious insiders, phishing emails… the list goes on. No organization is 100% immune to the variety and […]