On August 31, 2016 Interactive Intelligence announced they had entered into a definitive agreement to be acquired by Genesys.  And last week, on December 1, that transaction was completed!  The team at EDCi is excited to move forward as your contact center expert by leveraging both our extensive expertise with the Interactive product suite, as […]

Since the August 31, 2016 announcement that Interactive Intelligence entered into an agreement to be acquired by Genesys, EDCi has been excited to learn more about how this transaction can enhance our solution offerings. In early September, EDCi started the process of becoming a Genesys partner and we are pleased to announce we were approved! We’re […]